Job Description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

This position is responsible to coordinate day-to-day client activities for assigned property/facility in alignment with Scope of work and client's expectation while embracing development and deployment of comprehensive programs to oversee and ensure consistent high-level execution of service delivery of all integrated facilities management (IFM) associated services. You will manage building maintenance including preventive, corrective and predictive, contract services, budget planning and control, third party vendor management, engagement with Sourcing for purchasing of material, equipment and supplies while maintaining accountability for on-going relationship with property owner (landlord) to ensure compliance with applicable service level agreements and Key performance indicators. This role contributes to JLL's business objectives by ensuring portfolio operates in consistency with Regional programs and company/client policies and/or standard operational procedures while working with client to resolve complex key risks, issues and concerns, advising on remediation, mitigation strategies and acting as point of contact for client audits, testing and assessments, and maintaining JLL's reputation for excellence in corporate real estate services through seamless facilities management coordination and operational leadership with direct reports including Facilities Coordinator and Engineering Coordinator.

What your day-to-day will look like:

• Provide appropriate level of staffing in numbers and skill sets in alignment with Client to handle IFM Services, work volume and KPIs
• Develop and implement plans for continuous process improvement, cost reduction and efficiency, innovation and benchmarking
• Fully support Client's initiatives in effective and efficient fashion to drive operational excellence and meet Client's Real Estate and Facilities leadership principles
• Challenge and improve all aspects of cost and performance of business while developing and executing annual Team Strategic Plan in alignment with Regional Strategic Plan
• Coordinate, participate and engage with IFM meeting cadence including operational, strategic and best practice forums while providing visibility of opportunities in processes and programs for improvements
• Provide financial and operational reporting on monthly, quarterly and annual basis at country/site and aggregated level as directed
• Assure operation and maintenance plans implementation to provide operation, repair, and replacement of infrastructure and associated systems at site level including preventive and corrective maintenance meeting all regulatory and code requirements
• Guarantee services requested by occupants and visitors related to AC, Lighting and electrical are provided, complying with response times defined on Response Priority Matrix
• Ensure waste disposal, recycling service, and document destruction services at all managed sites are provided and confidential documents are disposed per policy
• Network with regional workplace experience team to ensure soft services are delivered on time, on cost and on quality.

Required Qualifications:

• Degree in Mechanical/Electrical/Industrial Engineering, Business Management or related fields
• 5+ years of Facilities Management experience including interaction with senior-level management while managing hard and soft services in corporate offices
• Working knowledge and/or technical experience in critical systems like Air-conditioning, Chiller system, Fire Protection system, Mechanical and Electrical system, BMS system among others
• Intermediate to advance level of knowledge on Office suites programs, specifically Excel
• Business acumen including hard and soft facilities Services management knowledge, budget planning and execution, negotiation, Environmental, Health and Security basic knowledge
• Strong problem solving capabilities with self-starter, self-aware and self-motivated results driven individual qualities
• Strong organizational and daily-planning abilities to work on multiple requests simultaneously and prioritize day-to-day activities effectively
• Outstanding Customer Service attitude with ability to provide practical and continuous innovative service experience to employees
• Excellent English and Spanish communication both written and verbal
• Excellent written and verbal communication capabilities to effectively engage with key leadership stakeholders.

Preferred Qualifications:

• Experience working with regional multinational, Hospitality or technology companies
• Project management knowledge and experience
• Portuguese language communication capabilities
• Strong ability to work without close supervision and to delegate with effective influencer qualities who can make persuasive arguments
• Passion for winning and biased toward actions with strong collaboration attitude to develop networking capacities
• Able to manage High confidentiality levels during day-to-day activities with high business ethic and integrity when conducting business negotiations
• Strong analytical capabilities with experience providing financial and operational reporting on monthly, quarterly and annual basis
• Experience leading adoption of "one team approach" inspiring FM Team to deliver seamless service to client's occupants
• Background coaching, training and developing FM Team to ensure performance bar is continuously raised
• Understanding of leading and motivating FM Team to encourage passion in customer service while developing talent and adopting career management techniques
• Experience acting as primary point of contact with client and integrated team member working alongside other members of team
• Knowledge of staying tuned with Client's Rhythm of Business as foundation for enabling flow of information
• Background implementing and managing ongoing plan for assets life cycle management and maintenance services
• Experience developing priority-based, portfolio wide capital renewal program to document existing building deficiencies.

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location:

On-site –Distrito Federal,MEX

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.