Job Description

Pay: $110K/YR plus DOE

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

The facilities account manager will be the single point of contact on ABM’s behalf responsible for the delivery of quality facility management services.

ACCOUNT MANAGMENT

• Oversees integrated facility services which include managing, maintenance, custodial services and contracted service contracts.
• Acts as primary liaison with all customer departments, actively ensuring that service is prompt, responsive, effective and that inter- departmental concerns are addressed and resolved for ABM covered service activities
• Performs daily walk through of the Hillsboro, OR site to ensure that the property, infrastructure and its associated equipment operate safely, efficiently and reliably.
• Following daily walk through create work order tickets, escalate and oversee completion in a timely manner
• Review work orders in Corrigo for all ABM covered properties on a daily basis to ensure timelessness of completion, provide status updates, ensure processes are followed by recipients to close the work orders and escalate as required
• Responsible for the planning, implementation, coordination, and supervision of all tasks and activities for ABM covered building systems specific to operations and maintenance within the portfolio completed by ABM technicians.
• Ensures that reactive and preventive maintenance activities are appropriately balanced; monitors current and deferred maintenance backlogs; adjusts priorities and/or resources as needed and ensures that deferred maintenance is adequately documented for ABM covered systems.
• Assists in the negotiation of major service contracts related to ABM’s scope of services and works with ABM management team to prepare annual escalations as well as changes in scope to present to the client team
• Develops and executes a strategic plan to oversee the management of key functions within Facilities Management.
• Maintains an efficient and productive organization utilizing leadership skills; reviews and evaluates the performance of ABM personnel on the account; provides guidance and training as required and recognition when warranted.
• Complies with customer and ABM corporate policies, communicates to subordinates and ensures subordinate compliance.
• Evaluates improvements, suggestions, proposals, and project requirements; determines their feasibility and economic worth.
• Develops and negotiates minor construction projects as assigned.
• Assist in the building of Facility Capital planning budget.
• Maintain all code / compliance records (Refrigerant Management / Inspections)

FINANCIAL

• Oversee the monthly invoicing process to ensure the invoices are submitted to the client in a timely manner.
• Assist the local branches and billing team by checking invoicing prepared to ensure alignment with the client requirements, accuracy and all required back-up has been attached.
• Track and proactively monitor financial spend on the account then align with issued purchase orders. In the event the spend exceeds the allotted purchase order obtain necessary approvals to increase existing purchase orders or obtain new.
• Determine if work order requests fall outside of the scope of work and work with internal team to prepare pricing estimates for client review and approval.
• Assists in the creation and provide recommendations on the annual facility budget which is prepared by the client.

Quality Assurance

• Schedule quarterly business review (QBR) meetings with the client’s key stakeholders and prepare documentation for ABM management team to review prior to meeting.
• Participate in QBR meetings with a lead role in the discussion of general performance as it relates to the contract scope of work, timely completion of work orders, employee performance, process reviews, benchmarking reviews, etc.; to resolve issues and ensure alignment of overall business objectives.
• Develop a routine schedule for monthly internal calls with the operators in the local branches whom are responsible for the various sites. Review any issues, concerns and identify successes to report in QBR.
• Work with the operations teams to provide one opportunity for improvement each quarter which may consist of but is not limited to the following: process improvement, procedural update, staffing recommendation, training opportunity, product selection, maintenance enhancement, supplier synergy, etc.
• Identify critical services that will be required and potential consequences should these services not be carried out in accordance with contract scope. Contract scope of work shall also include a contingency plan for each of the critical services in the event they cannot be achieved.
• Provides regular monthly written status reports to customer and ABM management.
• Presents status and/or performance reports as necessary to keep customer management conversant with atypical occurrences, unusual staffing challenges, potential building related interruptions, etc.
• Ensure effective customer satisfaction, service and relations by implementing processes and technology to deliver quality products and services

1. Bachelor’s degree in related curriculum, or equivalent combination of education and experience.
2. Strong knowledge of crafts within Facility Operations to include electrical, plumbing, painting, and carpentry.
3. Strong knowledge of maintenance management principles and concepts including work standards and methods, facilities planning, economic analysis, production flow, material handling, and project management.
4. A minimum of five (5) years Facility Operations experience including a minimum of three (3) years of leadership/supervisory experience.

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
For more information, visit www.abm.com