Job Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Operational Excellence & Facilities Operations

• Manage all Facilities Management service contracts, supplier relationships, and vendor performance to ensure services and assets are delivered and maintained according to Ikano Retail standards, agreed scopes and operational expectations.
• Monitor Facilities Management contracts for operational compliance, service quality and cost control while maintaining strong working relationships with vendors, suppliers, and contractors.
• Implement condition-based and preventive maintenance programmes for roofs, façades, drainage systems, buildings, technical systems, facilities infrastructure, and operational assets.
• Plan, organise, and execute maintenance repairs, property projects, replacement works, and CISAN initiatives to ensure smooth operational continuity.
• Carry out preventive maintenance and operational monitoring of all MEP facilities, technical systems, equipment, installations and operational infrastructure.
• Manage facility operations, energy consumption, technical performance, and maintenance of buildings and infrastructure to ensure operational efficiency and reliability.
• Investigate operational and technical issues, implement corrective actions, troubleshoot operational problems, and lead emergency response activities during operational and non-operational hours.
• Manage and implement approved Facilities Management business plans, operational projects, base building changes and maintenance initiatives effectively and timely.
• Leverage and utilise digital technologies, CAFM/CMMS systems, and technical solutions to improve operational performance and property KPIs.
• Lead operational improvement initiatives to strengthen maintenance effectiveness, sustainability performance, operational resilience, and customer experience.
• Manage and rectify defects and warranty issues with consultants, contractors, and service providers.

Compliance & Governance

• Ensure buildings, facilities, and operational environments comply with statutory requirements, regulations, Ikano Retail policies, SOPs, and operational governance standards.
• Lead the SecCheck and GRM fire equipment compliance process and collaborate with Service Office Property Management and Risk Management teams to achieve targeted compliance standards.
• Conduct quality inspections, operational audits, and compliance reviews to ensure adherence to company standards, operational requirements, and technical specifications.
• Manage lease-related maintenance obligations and review service charges or estate fees from landlords to validate operational and financial accuracy.
• Attend Corporate Body or Strata Management meetings where applicable as representative of the Facilities Management function.
• Ensure operational works comply with landlord requirements, lease conditions, sustainability obligations, and Facilities Management standards.

Long-Term Property Planning & Development

• Build and oversee Facilities Management operational teams for new properties and operational expansions where applicable.
• Ensure all operational assets are properly registered, labelled, and maintained within CAFM/CMMS systems.
• Work together with Centre Operations teams to continuously plan, develop, and implement building improvement programmes and operational enhancement initiatives.
• Develop, maintain, and communicate comprehensive long-term property maintenance plans aligned with lifecycle management, business priorities, and operational requirements.
• Encourage and implement operational improvement initiatives that strengthen asset performance, operational efficiency, and business sustainability.
• Ensure strong landlord and tenant operational relationships to support operational continuity and customer experience.
• Review Body Corporate levies, regulations, and Strata Management compliance requirements to ensure operational and financial alignment with Ikano Retail interests.

Budget & Financial Management

• Support achievement of business goals and operational performance through effective lifecycle management, budgeting, and cost optimisation practices.
• Prepare operational budgets, capital expenditure forecasts, and maintenance planning projections for buildings, facilities, and operational assets.
• Manage maintenance costs and operational expenditures to ensure reliable and cost-effective Facilities Management operations.
• Support investment proposals, expansion projects, and development initiatives through operational and technical analysis.
• Manage development and investment projects from planning through operational acceptance stages.
• Review service charges and provide operational and technical recommendations to Centre Management and Functional Management where required.

Leadership & Team Development

• Lead and develop the Facilities Management team by fostering collaboration, competence development, operational ownership, and continuous improvement.
• Create clear goals, work assignments, and operational direction while ensuring co-workers understand their contribution to overall business objectives.
• Ensure Facilities Management teams and contractors are trained, competent, and equipped with the tools required to perform operational responsibilities effectively.
• Support recruitment, performance management, development, succession planning, and capability building within the Facilities Management team.
• Promote a positive working environment through simple, straightforward leadership, active listening, teamwork, and constructive feedback.
• Support regional initiatives, workshops, training programmes, KPI reporting, and operational assignments in collaboration with Service Office Property Management teams.
• Promote sustainability awareness, energy efficiency, waste reduction, and environmental responsibility across Facilities Management operations.

Deliverables

• Maintain organisational roles and responsibilities structure for the Facilities Management team.
• Provide monthly operational KPI reporting and Facilities Management updates to Service Office Property Management teams.
• Establish and maintain annual maintenance OPEX budgets and long-term OPEX/CAPEX forecasts aligned with asset lifecycle requirements.
• Conduct annual condition assessments to support CISAN, refurbishment, and improvement planning.
• Establish inspection regimes and Planned Preventive Maintenance (PPM) programmes aligned with ITM standards and manufacturer recommendations.
• Lead implementation and reporting of Climate Transition Plan (CTP) initiatives with focus on energy efficiency, emissions reduction, waste management, and environmental sustainability.
• Maintain operational records related to maintenance requests, issue resolutions, contractor performance, compliance tracking, and incident reporting.
• Maintain compliance logs, contract registers, vendor databases, and operational documentation related to property operations.

Qualification

Your Profile

• Diploma or Degree in Engineering, Property Management, Facilities Management, Building Services, or related technical disciplines.
• Membership with relevant professional bodies such as IFMA, IWFM, or RICS is an advantage.
• Minimum 5–7 years of progressive experience in Facilities Management, building operations, engineering services, or property operations with at least 3–4 years in supervisory or managerial roles.
• Strong understanding of MEP systems, technical operations, lifecycle planning, and building maintenance practices.
• Experience managing service contracts, suppliers, contractors, and operational vendor relationships.
• Strong understanding of statutory compliance, Strata Management requirements, operational governance, and safety regulations.
• Familiar with CAFM/CMMS systems, operational reporting, KPI tracking, and digital Facilities Management tools.
• Experience in budgeting, operational cost control, lifecycle management, and capital expenditure planning.
• Strong understanding of sustainability initiatives, Climate Transition implementation, energy efficiency, and waste management practices.
• Good command of English both written and spoken including technical reporting

More Information

We hire based on our values. Watch the video and answer the following question in your application:

Tell me about a time you changed your or your team’s routine in order to save time to complete a task a process? Why did you decide to make the change? How did you maintain quality in the result?