Job Description

Role: Facilities Management & Administration Specialist

Location: Al Ain

This position is for UAE Nationals only.

Role Purpose:

• The FM&A Specialist is responsible for managing and coordinating all Facilities Management & Administration (FM&A) operations at the ADIB Center of Excellence in Al Ain.
• The role ensures the effective delivery of facilities management, workplace services, general services, hospitality, parking management, logistics coordination, health and safety compliance, vendor management, maintenance activities, space management, and administrative support services to maintain a safe, efficient, compliant, and customer-focused working environment.
• The position acts as the primary FM&A representative at the site, overseeing day-to-day operational requirements, employee and visitor experience, contractor and service provider coordination, meeting and event support, transportation and courier services, office logistics, and workplace readiness.
• The role also supports departmental governance, operational reporting, cost control, performance management, continuous improvement initiatives, and adherence to ADIB policies, service standards, and regulatory requirements.

Key accountabilities of the role:

1. Facilities Operations Management:

• Manage all day-to-day Facilities Management operations within the ADIB Center of Excellence.
• Coordinate preventive, corrective, and reactive maintenance activities for building systems, equipment, and infrastructure.
• Monitor the performance of FM service providers and contractors to ensure compliance with service levels and operational standards.
• Ensure timely resolution of facility-related requests, complaints, defects, and service tickets.
• Conduct regular facility inspections and maintain workplace standards across all occupied areas.
• Coordinate office moves, workplace setups, furniture arrangements, and space utilization activities.
• Support business continuity, workplace readiness, and operational resilience requirements.

1. General Services, Administration & Workplace Experience:

• Manage day-to-day general services operations, ensuring a seamless workplace experience for employees and visitors.
• Coordinate housekeeping, pantry services, stationery supplies, courier services, document handling, and administrative support activities.
• Oversee hospitality services for meetings, training sessions, workshops, management visits, and special events.
• Manage meeting room operations, including booking coordination, room readiness, audiovisual setup, and support services.
• Coordinate visitor management activities, ensuring efficient visitor registration, access arrangements, and reception support.
• Manage parking allocation, parking permits, visitor parking arrangements, and utilization of parking facilities.
• Coordinate logistics activities, including furniture movements, asset relocations, deliveries, transportation requests, and internal distribution services.
• Support employees on boarding by coordinating workspace preparation, office access requirements, and workplace services.
• Ensure adequate availability of workplace resources, consumables, and operational supplies.
• Act as the primary focal point for FM&A-related requests and stakeholder coordination within the Center of Excellence.

1. Customer Experience & Continuous Improvement:

• Promote a customer-centric service culture across all FM&A and General Services operations.
• Engage with business stakeholders to understand workplace requirements and service expectations.
• Drive initiatives that improve employee experience, workplace satisfaction, and service quality.
• Support FM&A digitalization initiatives, automation projects, and process improvement programs.
• Recommend and implement improvements to enhance operational efficiency, service delivery, workplace functionality, and customer experience.
• Support sustainability, and workplace improvement initiatives aligned with ADIB objectives.

Qualifications & Experience:

• Bachelor's Degree in Facilities Management, Engineering, Business Administration, Operations Management, or related discipline.

Experience:

• Fresh Graduate or 1-3 years of experience in Facilities Management, Administration, Workplace Services, Property Management, or a related field.