Job Description

About Us

Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.

The Flavor Profile

As a Facilities and Maintenance Technician at the Museum of Ice Cream, you play a vital role in maintaining the functionality and brand standards of our facilities. Reporting directly to the on-site Facilities and Maintenance Manager (F&MM), you support the museum site by collaborating with the Production, Construction, and Events teams. You will handle a variety of maintenance tasks, crucial for seamless operation and enhancing guest experiences. You actively participate in daily operations, troubleshooting smaller issues with equipment and the building. Additionally, you assist the FM in executing larger projects, repairs, and maintenance during pre-opening and post-closing shifts, ensuring the museum maintains its high standards and operational excellence.

Your Day-to-Day

Operational Excellence:

• Daily Operations: Efficiently complete daily tasks by following the prescribed routines in the daily binder, ensuring all checklists are up-to-date and meticulously maintained. Proactively manage on site repairs and problems with a sense of urgency and focus on providing quality solutions.
• Organization and Communication: Stay organized and respond promptly to communications, preparing the facility for daily operations and special events.
• Proactive Management: Anticipate needs for upcoming events and facility maintenance resets, managing resources and schedules to meet these requirements without disruption. Continuously improving preventative maintenance schedules and improving staff work environment regarding cleanliness and equipment maintenance.

Facilities Maintenance:

• Routine Maintenance: Perform basic repairs and preventive maintenance with precision, including light plumbing and electrical work, painting, and patching.
• Equipment Upkeep: Diagnose and resolve equipment issues, staying ahead of potential problems to ensure long-term facility maintenance.
• Cleanliness and Organization: Maintain high standards of cleanliness and organization throughout the facility, enhancing functional and visual appeal.

Brand Alignment:

• Mechanical and Visual Integrity: Ensure that all mechanical and visual aspects of the facility align with our brand standards. This includes maintaining the integrity of colors, finishes, and overall aesthetics in every area.
• Brand Standards Application: Apply a strong understanding of the brand’s creative and visual standards to all maintenance tasks, ensuring consistency and alignment with our identity.

Team Support and Guest Experience:

• Behind-the-Scenes Excellence: Manage all behind-the-scenes operations to ensure that the guest experience is uninterrupted and flawless.
• Facility Condition: Keep the facility in top condition by maintaining clean and organized spaces, thereby enhancing the overall guest experience.
• Efficiency: Proactively address facility needs and communicate effectively with the team to ensure operations run smoothly and the space is always welcoming.

The pay range for this role is $22.00-$26.00 an hour dependent on experience.

Requirements

The Necessities

• Previous experience in facility maintenance, including hands-on skills in plumbing, electrical work, and general repair.
• Strong organizational abilities, excellent problem-solving skills, and proficiency in handling maintenance tools and equipment.
• Detail-oriented, proactive, and committed to high standards of cleanliness and operational efficiency.
• Collaborative team player who is able to build and maintain relationships with both internal and external partners
• A technical diploma or equivalent in maintenance, engineering, or a related field is preferred
• Ability to stand and walk on your feet for long periods of time, up to 8 hours

• Ability to bend/lift heavy objects of up to 40 pounds
• Day and night shift availability
• Holiday and weekend availability
• Willingness to travel up to 10% of the time

Nice-to-Haves

• Technology proficiency (ex. Arcade game troubleshooting, CAD/3D printing)
• Familiarity with fiberglass work
• Proficient in drywall, carpentry, painting and framing
• High-level finish work capability
• Experience in welding and fabrication
• High end exhibits / show set building experience
• Valid driver’s license

Benefits

The Good Stuff:

• Competitive pay and performance bonus
• Ability to grow within the company
• Team outings
• Annual team celebration, Pinkball (“pink-tie” themed and you can bring a date!)
• Free entry for self at any MOIC location
• 4 free museum tickets per quarter (16 per year) for friends and family + discounts on additional tickets
• 50% off retail products
• Flex Day: A sweet bonus day off to pause, play, or rest — whatever fills your cone.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance