Job Description

Overview

The Facilities & Maintenance Manager provides leadership and oversight for all facilities, maintenance, grounds, infrastructure, utilities, fleet, and asset management activities at Star Lake Camp & Conference Center. The position is responsible for department leadership, preventive maintenance programs, capital planning, contractor management, safety compliance, and administration of the MaintainX computerized maintenance management system (CMMS). This role ensures that all facilities are safe, operational, welcoming, and aligned with the mission and operational goals of The Salvation Army.

Responsibilities

Essential Duties & Responsibilities:

Strategic Leadership

• Leadership & Staff Development
• Lead, supervise, develop, coach, and evaluate maintenance, grounds, housekeeping, and other assigned personnel while fostering a culture of accountability, teamwork, stewardship, safety, and continuous improvement.
• Performance Measurement & Reporting
• Monitor departmental performance through established key performance indicators (KPIs), including work-order completion rates, preventive maintenance compliance, facility readiness, safety inspections, and project progress.

Operations & Asset Stewardship

• Facility Operations
• Oversee the operation, maintenance, repair, and readiness of all buildings, infrastructure, utilities, roads, waterfronts, recreational assets, vehicles, and equipment throughout the Star Lake property.
• MaintainX Administration
• Serve as administrator of the MaintainX CMMS, ensuring accurate management of work orders, preventive maintenance schedules, inspections, assets, inventory, and departmental documentation.
• Preventive Maintenance Program Management
• Develop, implement, and oversee a comprehensive preventive maintenance program that maximizes asset reliability, minimizes downtime, and reduces deferred maintenance.
• Asset Management
• Maintain asset inventories, equipment records, lifecycle plans, and replacement schedules to support long-term stewardship of facilities and infrastructure.
• Capital Planning & Project Management
• Partner with the Director of Operations to identify, budget, plan, and oversee capital improvement projects and major repairs that enhance safety, operational effectiveness, guest experience, and facility sustainability.
• Budget Management
• Develop, monitor, and administer departmental operating and capital budgets while promoting responsible stewardship of financial resources.
• Contractor & Vendor Management
• Coordinate contractor selection, bid solicitation, project oversight, and vendor performance while ensuring compliance with Salvation Army purchasing requirements and project standards.

Safety, Compliance & Mission Support

• Safety & Regulatory Compliance
• Ensure compliance with OSHA, ACA, local, state, federal, and Salvation Army standards by maintaining required inspections, permits, certifications, testing, and safety programs.
• Emergency Preparedness & Response
• Provide leadership and coordination during facility-related emergencies involving utilities, weather events, infrastructure failures, life-safety systems, and property protection.
• Guest Experience & Ministry Support
• Collaborate with program, conference, camping, and divisional staff to ensure facilities are safe, welcoming, well-maintained, and prepared to support the mission and ministry of The Salvation Army.

There may be other duties related to the facilities that will need to be completed under the direction

of the Director of Operations.

Qualifications

• Minimum 5 years of progressive facilities, maintenance, or operations experience.
• Minimum 3 years of supervisory or management experience.
• Associate’s or Bachelor’s degree in Facilities Management, Construction Management, Engineering Technology, Business Administration, or a related field preferred.
• Experience using a CMMS platform; MaintainX experience preferred.
• Knowledge of facility systems including HVAC, electrical, plumbing, utilities, grounds, fleet, and infrastructure maintenance.
• Demonstrated ability to lead teams, manage multiple priorities, and communicate effectively with staff, contractors, guests, and organizational leadership.
• Experience managing contractors, capital projects, and departmental budgets.
• Valid driver’s license with the ability to operate facility and grounds equipment as needed.