Job Description

The Facilities Maintenance Coordinator oversees and manages work orders for facilities, ensuring timely project delivery and budget compliance while collaborating with contractors to maintain quality and safety standards.

Responsibilities

• Manage a high volume of incoming work orders and email communications in a timely and efficient manner.
• Ability to analyze customer inquiries and determine means of resolution pertaining to scope of services and make appropriate suggestions to resolve the problem.
• Communicate in a professional manner both written and verbally when communicating with customers.
• Dispatching vendor partners for work orders and ensuring they arrive in accordance with schedule.
• Execute assigned service requests from inception through to completion while ensuring all processed and KPI requirements are met.
• Source potential vendor partners to develop partnerships while negotiating rates to maximize profitability.
• Input necessary data into computer system to track and follow up on customer requests.
• Keep accurate data and documentation of service requests.
• Ability to answer the phone and/or email promptly. Position involves heavy phone and email traffic inbound/outbound with customers and service providers.
• Ability to communicate effectively with clients, team members, and vendor partners through multiple
• communication channels via phone, email, and multiple CMMS systems while keeping communication organized and well documented.
• Contribute to the team effort by accomplishing set goals as determined by Manager.
• Work in conjunction with managers and team members on problem resolution
• Ability to prioritize tasks with overlapping timelines.
• Ability to work independently and self-solve.
• Ability to multitask in a fast-paced environment.
• Ability to remain calm and composed when dealing with an ever-changing environment and high demands
• Performs other duties as required by leadership.

Requirements

Education and Experience

• Bachelor’s degree in Facilities Management or a related field is preferred.
• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Relevant certifications in facilities management are preferred

Knowledge, Skills, and Abilities

• Excellent verbal and written communication skills for effective engagement with stakeholders.
• Ability to analyze issues, develop solutions, and make decisions in a timely manner.
• Strong organizational skills with attention to detail and the ability to manage multiple priorities.
• Ability to cultivate strong relationships with clients, contractors, and internal teams.
• Commitment to delivering high-quality results and fostering continuous improvement in facilities operations.
• Proficient in Microsoft Office Applications
• Intermediate to advanced Excel skills necessary.
• CMMS experience preferred.

Position Type and Expected Hours of Work

This is a full-time position. Typical Days and hours worked are Monday through Friday, 8:00 a.m. to 5:00 p.m.