Immunocore are looking to recruit a Facilities Helpdesk apprentice who will support the Facilities Management (FM) function by coordinating helpdesk activities, maintaining accurate CAFM/CMMS data, assisting with contractor management, and providing essential business administration support.
Qualification Requirements
5 GCSEs at grades C/4 or above (or equivalent) including mathematics and English.
Salary - £22,000 per annum
Benefits
Holiday Allowance - 25 Days Holiday Allowance, plus Bank Holidays
Pension - Employee 5%, Employer 3%
Employee assistance programme
Onsite parking
Location - 91 Park Drive, Milton Park, Abingdon, Oxfordshire, OX14 4RY
Working Hours
Monday to Thursday, 09:00am – 17:00pm with a 45 minute unpaid lunch break.
Friday, 09:00am – 16:15pm with a 45 minute unpaid lunch break.
Duration - 16 months
Start Date - August 2026
Interview Date - June 2026
Closing Date for Applications - 11th May 2026
To Apply
To apply, please click the Apply Now button and complete the form. If you are having difficulty in completing this, please contact recruitment on recruitment@cogentskills.com for assistance
Next Steps
Successful candidates will be progressed to a one way video interview, invites will be sent via email.
The video interview will be reviewed by the Hiring Manager
The Business & Helpdesk Apprentice will support the Facilities Management (FM) function by coordinating helpdesk activities, maintaining accurate CAFM/CMMS data, assisting with contractor management, and providing essential business administration support. This role is ideal for someone looking to develop strong operational, organisational, and communication skills within a fast-paced FM environment.
Job Responsibilities-
CAFM & Helpdesk Coordination (Agility / CARM / CMMS)
• Manage and track service tickets within the CMMS, ensuring all tasks are logged, updated, and closed out accurately.
• Chase and file service reports on Agility, ensuring documentation is complete and stored correctly.
• Close out contractor tickets on Agility and upload associated service sheets.
• Run scheduled and ad‑hoc reports on CARM and Agility to support FM operations.
• Assign helpdesk requests where auto‑allocation is not in place.
• Perform data entry tasks across Agility and other FM systems to maintain accurate asset and job records.
Business Administration Support
• Create and process new supplier requests in line with procurement procedures.
• Raise purchase orders (POs) as required.
• Liaise with the Finance team to chase unpaid invoices under direction from management.
• Maintain and organise the central T‑Drive, ensuring documentation is structured and accessible.
• Support the development of Business Operating Processes.
• Create, update, and manage the FM Standards Manual.
AMICI Helpdesk Coordination
• Upload certificates, maintenance schedules, and contractor reports to AMICI, ensuring records are complete and up to date.
• Update maintenance schedules and add new planned visits following contractor attendance.
• Manage work orders in AMICI, including closing out PPM and reactive tasks.
• Raise purchase orders for Lab Services, including coordinating with AMICI to obtain PO links.
• Raise POs via NetSuite as required.
• Perform data entry tasks within AMICI to maintain accurate asset and maintenance information.
• Support contractor management, including booking contractors in/out and assisting with HSE “show and tell” briefings.
• Assign annual maintenance contracts to assets within AMICI as required.
Health & Safety Team Support
• Raise purchase orders via NetSuite to support H&S activities.
• Assist with general administrative tasks to support the H&S team’s operational needs.
Other:
• Ability to plan daily workload in collaboration with team leads and communicate effectively throughout the team /business.
• This job operates in a professional office & laboratory environment. This role routinely uses standard office equipment such as computers and telephones
Skills required
• Communicates verbal and written information in a clear and accurate manner. Adapts communication to the audience and listens effectively to others.
• Exercises good judgement in making recommendations, considering all the available sources of information and alternatives
• Organises time effectively and prioritises tasks
• Identifies and responds to problems in a timely manner
• Computer literate
Personal Qualities
• High level of attention to detail and “concern for quality”
• Polite and helpful
• Demonstrates a “can do” approach
• Develops and maintains positive working relationships with others
Qualification to be delivered: IWFM Level 2 Certificate in Facilities Services Principles
Apprenticeship Standard: Facilities Services Operative
Training Provider: The Skills Partnership Limited
Apprenticeship level: Level 2
Delivery model: Training for this apprenticeship will be delivered online.
Upon successful completion of the apprenticeship, you will be eligible to apply for other positions within the business.
Immunocore is a commercial-stage biotechnology company that discovered, developed and commercialized the world’s first approved T cell receptor (TCR) therapy.
Their mission is to radically improve outcomes for patients with cancer, infectious diseases, and autoimmune diseases, by pioneering and delivering transformative immunomodulating medicines.
Built on their proprietary ImmTAX platform, they have a diverse pipeline of bispecific therapies across a broad range of indications, including multiple cancers, HIV and HBV.
At Immunocore, we recognize that our employees are our greatest asset. We value the unique contributions each person brings to our team. By embracing Science, Trust, Respect, Integrity, Diversity, and Entrepreneurship (STRIDE), we create an environment where collaboration thrives, ideas flourish, and transformative changes happen. STRIDE represents more than just letters; it embodies our shared identity and drives our mission. We are dedicated to developing breakthrough therapies that transform patients’ lives, advancing medicine, and supporting one another in these pursuits.
Immunocore is proud to be an equal opportunity employer. As such, we are committed to fostering an inclusive workplace where everyone feels valued, respected, and empowered. We encourage applications from individuals of all backgrounds, regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, or any other characteristic protected by law.
Cogent Skills is the skills specialist for the UK science and technology sectors. Our purpose is to make sure your business, your people and our industry are future-ready.
As a not-for-profit organisation with a family of commercially-focused companies, we are committed to supporting the skills, needs and ambitions of the sector.
We have been named one of the best medium-sized employers in the UK in The Sunday Times Best Place to Work 2024.
We offer a diverse range of market-leading skills services, from process safety and competency solutions in high-hazard industries to end-to-end apprenticeship services for some of the world’s leading science, manufacturing and technology employers.
