Job Description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Grounds - Landscape department is seeking a Facilities Grounds Technician to join our growing team in our Worcester, MA Corporate offices.

work ethic, strong communication and organizational skills, effective time management, and problem solving skills in order to provide a high quality aesthetic standard throughout the Hanover campus. Must be able to work as a team member or alone in order to maintain and enhance a high-end quality turf and landscape throughout the campus. Performs work in accordance with Hanover’s safety standards and regulatory agencies (OSHA). The Senior Facilities Grounds Technician is classified as essential personnel and, as such, is required to work with minimal amount of absences and during all site closures as required except in the event of a major disaster when access to the facilities is prohibited by governmental emergency personnel. The individual in this role must be available for call-in work and to perform other duties as required.
IN THIS ROLE, YOU WILL:
• Proficient in the operation of most hand, power tools and equipment associated with grounds maintenance operations.
• Conducts preventive maintenance requirements on all mowers, trimmers and other landscape equipment in accordance with the manufacturers’ recommendations.
• Completes assigned daily zone maintenance tasks outlined in the Grounds Zone Maintenance Plan
• Applies all pesticides in accordance with the treatment program and all Federal, State and local regulations.
• Operates all major grounds maintenance equipment including, but not limited to, trucks, tractors, sweepers, commercial snow plows and sanders.
• Ensures all walks, aprons and stairways clean from edge-to-edge of snow and ice.
• Experienced in the operation, trouble-shooting and repair maintenance of a commercial irrigation system
• Supports the goals and objectives of the company in accordance with the company's commitment to total customer satisfaction.
• Assists in the orientation, training, assigning and monitoring the work of seasonal employees.
• Other duties as assigned.
Key Measures of Success (should align with goals):
• Customer satisfaction scores of own work at or above department standards.
• Work completed in a timely fashion and according to need assuring most critical work completed first.
• Quality of work at or above department standards.
• Independent, thoughtful decisions made in the best interest of the company.
• Ensure all policies, procedures and initiatives are fully supported and complied with.
• All assigned equipment is fully functioning and in good repair.
WHAT YOU NEED TO APPLY:
• Must have a high school diploma or GED.
• Must have a minimum of 1-2 years of horticulture, landscape design/ maintenance or golf course maintenance.
• Winter School or Green School Certification or Associates or higher in turf management preferred.
• Must have professional service-orientated attitude at all times
• Must have good knowledge of tools and equipment, methods and materials used in the trade.
• Must possess a valid unrestricted U.S. driver’s license with an insurable driving history as determined by The Hanover Insurance Company
• MA State Pesticide License required
• MA State Hoisting License of 2B/1C required or the ability to obtain one within 90 days of employment
Physical Demands and Work Environment:
• Work hours may include days and evenings on weekdays and weekends.
• Must be available from November to April for on call of snow removal.
• Ability to stand or walk for prolonged periods of time
• Ability to lift and carry heavy objects (up to 100lbs) 25-50% of time.
• Ability to climb and work on ladders and scaffolds
• Physical stamina and endurance.
• Manual dexterity Ability to operate a motor vehicle.
• Ability to work cooperatively.
• Ability to repeatedly bend, twist, stoop, kneel, crawl, squat ETC. for extended periods of time (25%-75% of time).
• Ability to climb to heights (e.g. ladder) and maintain balance for extended periods while performing work tasks.
• Ability to operate hand and power tools.
• Ability to report to work in adverse weather conditions.
• Ability to perform work tasks in adverse weather conditions.
• Ability to perform work tasks in a loud/noisy work environment.
• May be exposed to a variety of chemicals.
• Must be able to work in an outside environment and in all types of weather.
• May be exposed to potentially dangerous chemicals, solvents, pesticides, herbicides, and fertilizers.

CAREER DEVELOPMENT:
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:
• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits
EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:
To view our privacy policy and online privacy statement, click here.

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.
Compensation:
The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.