Job Description

Where you’ll work:

Guatemala City, GU, GT

At GoTo, innovation through practical AI touches every part of our company—not just our technical teams. We embrace intuitive, user-friendly AI-driven tools and creative problem-solving to improve the way we work together and serve our customers. Here, you’ll join a collaborative community that’s always learning, adapting, and leading through change. If you’re eager to build strong relationships and make a meaningful daily impact, GoTo is the place for you.

Where you’ll work: Guatemala, Guatemala City

Facilities Team at GoTo
We’re individuals with different interests, passions, and backgrounds. Together, we form a diverse and
collaborative team that values flexibility, teamwork, and creating a positive work environment. We support
each other in doing our best work, and that’s what makes our team thrive. If this sounds exciting to you,
we’d love to meet you.

At GoTo Guatemala, we are looking for a Facilities Front Desk Coordinator to support daily reception
activities and assist with facilities operations while performing a variety of administrative and clerical
tasks.

As a Front Desk Coordinator, you will be the first point of contact for our office, welcoming visitors and
supporting employees with facilities-related needs while helping maintain smooth day-to-day office
operations.

Your Day to Day
As a Facilities Front Desk Coordinator, you would be working on:

• Greet and welcome visitors as they arrive at the office
• Maintain office security by following safety procedures and controlling access through the
reception area while coordinating with security personnel
• Support daily office operations by assisting employees with facilities-related requests
• Coordinate with vendors and maintain communication with internal teams
• Manage front desk activities such as answering phones, greeting visitors, handling packages, and
managing entry badges
• Receive, organize, and distribute incoming mail, packages, and documents to employees and
departments
• Track and update basic office expenses and supply costs
• Perform general administrative tasks such as filing, photocopying, and document handling

What We’re Looking For
As a Facilities Front Desk Coordinator, your background will look like:

• Experience in a receptionist, front office, administrative support, or similar customer‑facing role
• Familiarity with Microsoft Office Suite or similar productivity tools
• Comfort using standard office equipment (printers, phones, scanners, etc.)
• Ability to communicate clearly in both Spanish and English in a professional environment (B1 English level or higher preferred)
• Organizational and time‑management skills, with the ability to manage multiple tasks
• A service‑oriented approach when supporting employees and welcoming visitors
• Strong interpersonal skills and the ability to build positive working relationships
• Adaptability and willingness to learn in a dynamic office environment
• Availability to work on-site at our Guatemala City office

What We Offer
At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect when you join our team:

• Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs

• Paid holidays, volunteer time off, and quarterly self-care days and no meeting days

• Tuition and reading reimbursement programs to support your continuous learning and professional growth

• Thrive Global Wellness Program, Confidential Employee Assistance Program (EAP)

• Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact.
  

At GoTo, diversity and inclusion are key to creating a thriving and dynamic work environment. Our team of GoGetters is driven to learn, explore, connect, and collaborate, valuing the unique perspectives that everyone brings to the table. We take pride in providing our employees with comprehensive benefits, wellness programs, recognition, and opportunities for learning and development worldwide. Our commitment to creating an inclusive space for everyone, regardless of gender, identity, or background, ensures that all team members can contribute to our success and thrive personally and professionally.

What We Offer

At GoTo, we care about helping our people succeed at work and feel supported in life. Our employee benefits and programs are designed to support your well-being, growth, and sense of belonging. Here's what you can expect as part of our team:

· Comprehensive health benefits

· Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days

· Tuition reimbursement and access to instructor-led and on-demand learning and development programs

· The Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching

· Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching

We work hard to create an environment where everyone feels welcome, respected, and able to contribute. Building a culture of belonging isn't just something we talk about - it's part of how we work every day.

Specific benefits and offerings may vary by country in line with local regulations and market practices.

At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more.