Facilities Coordinator - Reservations & Customer Service
Professional / Unclassified
LSUAM Engineering - Department of Administration (Ami Parks McGucken (00003303))
2214 Patrick F. Taylor Hall
Professional Hourly
Reservations and Customer Services is responsible for the administration and daily management of facility reservations, including the development and oversight of an online reservation system. This position ensures efficient scheduling, accurate financial tracking of payments, and clear communication with clients while delivering a high level of customer service. The coordinator serves as the primary point of contact for facility users and works to ensure a seamless reservation experience from inquiry through event completion. The role also supports broader facilities operations through inventory oversight, key management, and operational support to the Facilities Manager.
Develop, implement, and maintain an online reservation system for facility spaces and services
Create and maintain standard operating procedures for reservation processes
Coordinate and manage the reservation calendar for accuracy, availability, and conflict resolution
Configure reservation policies, pricing structures, usage rules, and automated communications
Monitor system performance and recommend improvements
Identify opportunities to streamline workflows and enhance customer experience
Recommend updates to policies, procedures, and technology tools supporting facility operations
Collect and review client feedback to improve service delivery
Serve as primary point of contact for facility reservation inquiries
Respond to questions regarding availability, pricing, policies, and event requirements
Provide guidance and support for using the reservation system
Deliver professional and responsive customer service
Coordinate internally and across departments to ensure facility readiness
Ensure continuous customer service coverage
Confirm reservations and ensure required documentation and approvals are completed
Communicate event logistics to facilities, maintenance, and operations teams
Ensure compliance with facility policies and safety standards
Generate reservation and revenue reports for planning and decision-making
Track, verify, and record all reservation-related payments
Maintain accurate financial records, invoices, and receipts
Reconcile payments with institutional financial systems and coordinate deposits
Monitor outstanding balances and follow up with clients
Assist with budgeting, expense reporting, and resource allocation
Track and maintain facilities inventory (supplies and equipment)
Support Facilities Manager with operational coordination as needed
Assist with management of the master key box and key control procedures
Maintain organized records for facility access and operational resources
Perform other duties as assigned.
Minimum Qualifications:
Bachelor's degree
LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.
Transcripts may be attached required prior to hire if applicable. This position regularly engages in financial matters including handling credit cards, cash, grant funds, or other university funds and must undergo a credit check per FASOP HR-04.
For questions or concerns regarding the status of your application, salary ranges, or other details pertaining to the position please contact Ami McGucken at amcgucken@lsu.edu.
May 19, 2026
June 3, 2026
Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.
Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!
Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.
All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.
For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.
