Based at our Support Centre in Coleshill, Birmingham.
The Works It literally means everything. And whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching.
This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you.
As Facilities Coordinator, you are the backbone of the day-to-day running of our office environment. You’ll provide essential administrative support, ensure smooth operations, and help create a welcoming and efficient workplace for colleagues, visitors, and partners.
Provide general administrative support including data entry, filing, and document management.
Answer phones, respond to emails, and direct enquiries to the appropriate teams.
Greet visitors and ensure a professional, friendly front-of-house experience.
Manage incoming and outgoing post, deliveries, office supplies and refreshments.
Support meeting room bookings and company events, set-ups, and diary coordination.
Maintain accurate records and reports and update internal systems as required.
Support Facilities and Maintenance Manager with raising works requests as required
Ensure the office environment is tidy, safe, and well-stocked throughout your shift.
Collaborate with Maintenance Coordinators to provide cover during holiday periods to ensure team workload is balanced.
Strong organisational and time management skills.
Excellent communication and interpersonal abilities.
Confident using Microsoft Office and basic office systems.
Friendly, professional, and customer-focused approach.
Ability to multitask and remain calm under pressure.
Reliable and punctual, with a flexible attitude to shift work.
Previous experience in an administrative or office support role.
Familiarity with booking systems, shared calendars, or visitor management tools.
Experience supporting multiple departments or teams.
💪 25% Colleague Discount! - Plus, exclusive Double Discount days!
😎 MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more
🏡 Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
🚀 Holiday – 33 days including bank holidays.
💃 Holiday Purchase - Purchase an additional 5 days
🎓 Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
💸 Stream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
🏬 Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!
💛 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
🩺 Healthcare Cash Plan – To support your everyday healthcare costs
🥳 And loads more! – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.
To inspire reading, learning, creativity and play 💛💙
We are Crafty 🎨 | Smart with what we've got.
We are Caring 💛 | Heart in every action.
We are Can-do 🚀| Energy that gets it done.
Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction.
At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term).
We are open to discussions around working hours and flexible working. And, where possible, we'll try to support this If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!
Something magical happens when we pause our screens and connect with real-life things to do.
Experiencing quality time with family and friends is something we feel. It's time that nourishes us, makes us feel whole again and reconnects us with our community and ourselves.
We learn new skills, spark curiosity and set imaginations free. We call it... Time Well Spent.
At The Works, we don’t just sell products. We inspire reading, learning, creativity and play.
You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory.
You never know who someone will become. So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories.
The unseen possibilities are limitless, and it all starts with you.
Our Purpose:
To inspire reading. learning, creativity and play.
Our Values:
We are Crafty | We are Caring | We are Can-do
Hybrid Working:
Most of our teams at our Support Centre offer a flexible approach to Hybrid working. 1 or 2 days in the office per week usually does the job for us to work collaboratively, and we use Microsoft Teams for those virtual catch-ups.
