Job Description

Pay: $18.25-$33.65/hr

Location: 46555 Magellan Dr. Novi, MI 48377

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities,

 geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program. 

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit  ABM 2024 Employee Benefits | Staff and Management Team Members

• Drives the operational processes for work order management and service partner follow up. 

• Coordinates maintenance repair work orders: timely and complete dispatch, scheduling, follow up, quote preparation, problem resolution, and post-service activities. 

• Reviews and prioritizes open work orders for follow-up and attention based on age, status, or other factors; performs appropriate follow-up until work order is closed. 

• Works with Managers or Trade Specialists on resolution of problems. 

• System department, Billing, and others) to communicate customer requirements and to resolve any challenges, issues, or new opportunities. 

• Works with client and service provider personnel to maintain and troubleshoot system access and usability. 

• Provides required reporting, data, and dispatch updates for assigned client(s). 

• Conducts periodic weekly calls to discuss any updates, checkups, and basic information sharing. 

• Inform Service Manager of work progress, customer relations, field personnel relations, material administration and other matters affecting service operations. 

• Supports Digital & Technology development by providing user acceptance testing for system  
  releases. 

• Support successful operations consistent with ABM policies, programs, procedures, systems  
  and guidelines. 

• Monitoring and controlling of operatives to ensure completion of tasks to a high standard. 

• Completing paperwork. 

• Communicating with Line Manager. 

• Training of staff and upkeep of records. 

• Ensuring the time and attendance monitored and completed for payroll each month. 

• Prioritize calls based on severity and availability of appropriate service tech. 

• Knowledge of customer service principles and practices. 

• Proficiency with Google suite and Google products.

• Validated professional verbal and written communication skills. 

• Familiar and comfortable making outbound calls. 

• Good communication skills both verbal and written. 

• Smart clean appearance. 

• Can work as part of a team as well as working alone. 

• Proactive/can do attitude to work. 

• Candidates must be punctual, trustworthy and have a good eye for detail. 

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
For more information, visit www.abm.com