Job Description

Come Join Heritage Financial Credit Union as Facilities and Security Manager

We’re looking for an experienced professional to join our team as the Facilities and Security Manager In this impactful role, you’ll lead initiatives that support the organization’s day-to-day operations while ensuring our facilities, security programs, and business continuity efforts operate seamlessly.

You’ll collaborate across departments, manage critical vendor and property relationships, oversee security and facilities projects, and serve as a trusted partner to senior leadership on matters related to workplace safety, operational readiness, and organizational resilience. This role offers the opportunity to make a lasting impact by enhancing the employee and member experience while supporting the Credit Union’s continued success.

Here's a little about usHeritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams. Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed.
Our Core Values:Experience: Go Above Expectations; Create Positive Moments; Personally Acknowledge Service: Deliver As One Team; Stay A Step Ahead; Guide With Product Expertise Integrity: Do What's Right; Speak the Truth; Own Our Actions People: Grow Together; Respect Every Voice; Build Trusting Relationships; Strengthen Culture & Community
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POSITION PURPOSE

The Manager of Facilities and Security is responsible for the development, coordination, and execution of the security and facilities operations of the Credit Union. Maintaining such programs as Business Continuity, Facilities Forecasting/Maintenance, Leasing and/or Property Management, and Vendor Management. This role also involves conducting research and providing strategic recommendations to Senior Leadership on all matters related to security and facilities. In addition, as the Credit Union’s designated Security Officer, the individual will be responsible for the ongoing development, maintenance, and execution of the Physical Security and Access Control programs.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

1. Lead, develop, and partner with the Facilities team members through the following: Adhere to the periodic performance conversations as directed by Human Resources. Ensure department staff supports and executes a frictionless interdepartmental experience for colleagues at all levels of the organization. Ensure necessary support is provided to staff as it relates to training, resources, and a suitable working environment.
2. Manage credit union owned/operated properties: Facilitate and ensure effective Leases which provide for the Credit Union as Landlord and/or Tenant. Manage Tenant/Landlord relationships on behalf of the Credit Union ensuring adherence to agree upon terms and mitigating any associated risk. Execute space planning directives from executive management and all ancillary components of such directives. Ensure all Credit Union facilities are effectively maintained, allowing the organization to operate in safe and reasonable manner for employees and members. Lead the design, construction, renovation, and maintenance for all credit union properties with internal resources and/or external partners.
3. Manage departmental expenses through budgeting, invoices and appropriate expense management.
4. Provide inter-departmental support as it relates to security, facilities, and mail/package delivery services.
5. As the Credit Union’s designated Security Officer: Maintain, in accordance with regulatory standards, the Credit Union’s Security Program, maintain all security-related equipment, policies and procedures while ensuring departmental adherence to their use and execution. Ensure compliance with the Credit Union Security Program in response to critical incidents. Timely reporting to all staff and/or executive management in the event of critical incidence as required. Maintain and develop appropriate relationships with law enforcement and security-related groups. This includes membership with the MHFSOA as a resource to the Credit Union in tracking local security/fraud threats in the area. Coordinate image retrieval and site access for law enforcement or other governmental entities as appropriate. Collaborate on interdepartmental employee relations matters, maintaining necessary confidentiality. Develop, maintain, and deliver or coordinate with appropriate outside partners to arrange, security-related training for the organization.
6. Administer the Credit Union’s Business Continuity Program (BCP) through the following: Ensure compliance with federal and state regulatory requirements relating to business continuity. Periodic maintenance of the BCP to ensure the program is up-to-date and accurately reflects staffing, current locations, technologies, and resources. Conduct the annual BCP table-top to ensure a well-informed senior management team, and to enhance the BCP with feedback from Credit Union leadership.
7. Ensure departmental Service Level Agreements are adhered to as committed.
8. Develop and present material relative to Facilities and Security to senior-level positions within the Credit Union.
9. Participate in the annual budgeting process for both the Security and Facilities Dept. and cross-departmental needs relating to facilities and security.
10. Maintain assets and proactively prepare for replacements.
11. Perform other duties as directed for which the employee’s knowledge, skills, and experience support.

Requirements

EDUCATION/CERTIFICATION:

4-year college degree preferred plus 5+ years’ experience in security and facilities for a financial institution or closely-related organization. CRVPM Certification levels I and II within 12 months of employment. CRVPM Certification levels III and IV within 24 months of employment.

KNOWLEDGE:

NY and PA landlord tenant laws. State and Federal regulations governing Security Management Programs in the financial services industry.

EXPERIENCE:

• Significant and demonstrated experience reading, interpreting, and negotiating contracts (e.g., lease and business contract review)
• Experience managing facility, security, landlord and tenant relationships.
• 5+ years leadership experience.
• Experience using P.C. based software including Microsoft Office, etc.

SKILLS/ABILITIES:

• Ability to project a professional appearance and positive attitude at all times.
• Excellent project management and communication skills including the ability to communicate complex compliance issues to staff.

What's in it for you?

Salary: $74,000 - $82,500 (based on experience)

Benefits:

- Paid Time Off & Paid Federal Holidays

- Medical, Dental, Vision & Life Insurance

- Employee Assistance Program

- Flexible Spending Accounts (FSA)/Health Savings Accounts (HSA)

- Supplement Benefits: Critical Illness Care, Identity Theft Protection, Pet Insurance, Legal Services

- BenefitsPlus+ perks program (travel, entertainment, gift cards and so much more)

- CareNet - benefits concierge service

- 401(k) with 5% Employer Match

- Educational Assistance

- Paid Time to Volunteer

- HFCU Logo-wear (that our employees wear with pride!)

Equal Opportunity Statement

Employment at our Credit Union is based upon merit, ability, and qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.