Job Description

Agency

Aga Khan Foundation

Salary

Salary and package to attract the best candidate

Region

Europe

The requirements

Qualifications

• NVQ Level in Maintenance Operations, plumbing, electrics, joinery/carpentry, painting & decorating or similar qualification would be an advantage

Experience

• Experience of managing third-party contractors
• Experience in working with complex mechanical, electrical & plumbing systems
• Experience in completing planned preventative maintenance for hard & soft services
• Experience of working in a complex, multi-stakeholder environment
• Experience in a similar field e.g. school, university or charity

Skills

• Good interpersonal, customer care & liaison with a wide range of stakeholders
• Ability to explain technical issues to non-technical personnel & to successfully manage time, plans & other related tasks
• Ability to continuously meet targets & surpass expectations
• Excellent client facing skills with the confidence to deal with people at all levels
• Capable of working independently & collaboratively as part of a wider team
• Self-motivated, action-focused & with a proactive approach
• Basic computer literacy
• Ability to follow organisational procedures, external regulations & legislation
• Ability to understand & apply technical information from manuals & other sources
• Ability to lift & carry

Knowledge

• Knowledge & understanding of statutory legislation (Pressure Systems Safety Regs, HSG 274 Parts 1, 2, 3, 17th Edition Electrical Regs, LOLER, Working at Height Regs, etc.)
• Thorough understanding of building systems (HVAC, electrical, plumbing, fire safety)
• Working knowledge of a CAFM system (Concept Evolution, TABS FM etc.)
• Working knowledge of Microsoft Word, Project, Excel & PowerPoint
• Awareness of sustainability & energy efficiency practices

Attributes

• Demonstrates equity, transparency & integrity with high personal & organisational ethical standards; is fair, honest & trustworthy with respect for confidentiality; inspires & builds trust & respect.
• Respectful of diversity; sensitive towards others; open & understanding toward other people’s cultures, values, autonomy, & faiths; demonstrates compassion & empathy; is courteous to others with respect for their background, religion, gender & age
• Committed to acting ethically & upholding safeguarding standards towards all staff, volunteers, & beneficiaries of the organisation

Behaviours

• Communicates clearly & concisely, individually & across a broad scope of stakeholders and communities; expresses complex ideas and concepts in simple terms; listens to the views of others; changes communication styles to meet individual and audience needs; encourages dialogue and effective communication by others
• Builds, maintains & deepens constructive & effective relationships with stakeholders, changes approach to achieve desired results if required
• Inspires self & others to greater performance, professional standards & results; likes to get things done; accepts new challenges & opportunities to enable self-reliance & achievement of full potential; gives & receives timely balanced feedback
• Acknowledges creativity; adapts established methods for new uses; is focused on improving systems & processes; open to change; analyses, synthesises & challenges conventional thinking
• Drives commitment to delivering high quality results with cost-effective use of resources; sets appropriate deliverables & uses innovative working methods to develop capacity, capability & a sustainable environment; has a clear vision of outcome & communicates this to inspire resources

Application Details:

• Must have right to work in the UK
• Must include CV & a supporting statement that outlines why they want the role, why they want to work for AKF(UK) & how their experiences & skills to date will make them the most suitable applicant for the role
• Closing Date: 19th April 2026

The position

In the heart of London’s Knowledge Quarter, the Aga Khan Centre (AKC) is a place for education, knowledge, cultural exchange and insight into Muslim Civilisations and is home to three organisations founded by His Highness the Aga Khan, The Institute of Ismaili Studies (IIS), the Aga Khan University Institute for the Study of Muslim Civilisations (AKU-ISMC) and the Aga Khan Foundation United Kingdom (AKF(UK)).

The Maintenance and Facilities Operative is responsible for providing efficient and effective facility and maintenance support to the Aga Khan Centre including ensuring the security and general appearance of the building and surrounding areas are maintained in accordance with the required standards.

The post holder is expected to observe safe working practices in carrying out the required duties and ensure that instructions specified by the Facilities and Operations Manager, Head of King’s Cross Properties, Assistant Facilities and Maintenance Manager, technical consultants, contractors and manufacturers are adhered to.

The post is full-time, based on a 35-hour working week. The team operates Monday to Friday between 8:00am and 8:00pm, working 8-hour shifts (including a 1-hour unpaid break). This role will typically work a 12:00pm to 8:00pm shift; however, flexibility is required to cover alternative hours as needed to support service demands and ensure continuous operational coverage.
KEY RESPONSIBILITIES AKC Building Operations

• Carry out basic electrical checks and repairs such as changing plugs, fuses and components.
• Carry out basic plumbing repairs including unblocking sinks/toilets, repairing leaks and replacing sanitary fittings.
• Undertake minor furniture repairs, fixture installations and office reconfigurations.
• Monitor Building Management Systems (BMS) and report faults.
• Record and submit meter readings for the Aga Khan Centre and any tenants, ensuring accuracy.
• Assist Events, Security, IT and other teams as necessary (e.g. furniture moving, stage erecting/dismantling, cable tracing/replacing).
• Monitor & Update the CAFM system with details of all completed jobs in a timely manner.
• Undertake porterage duties that involve moving numerous, general, heavy, bulky items over some distance, with the aid of lifting equipment as appropriate

AKC Health & Safety and Compliance

• Plan, organise, schedule and complete Planned Preventative Maintenance (PPM) tasks
• Undertake daily, weekly, monthly, quarterly, bi-annual and annual Health & Safety and Compliance Checks
• Comply with the requirements of the Health and Safety at Work Act, prescribed Health and Safety policy, other relevant legislation and Building Policies
• Ensure ladders and working at height equipment are maintained and inspected for compliance and safe use
• Assist with maintaining statutory compliance records (fire alarm, emergency lighting, water hygiene, lift inspections, etc)
• Report accidents, incidents and near misses to the Facilities and Operations Manager or Head of King’s Cross Properties
• Report security risks or breaches to the Facilities and Operations Manager or Head of King’s Cross Properties

AKC Emergency and Incident Response

• Report all emergencies to the Facilities and Operations Manager or Head of King’s Cross Properties or follow emergency protocols when they are unavailable.
• Work flexibly in terms of working hours to support incidents outside of regular working hours.
• Isolate utilities (water and electric) in emergency situations where safe and authorised to do so.
• Provide support during adverse weather events (eg. gritting, snow clearance).

AKC Customer Service & Communication

• Provide a professional and courteous service to staff, students, visitors and contractors.
• Demonstrate professional standards of conduct and communication at all times, ensuring all interactions align with AKF (UK) values, behaviours and service standards.