Job Description

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet (formerly AZPetVet). Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated Lovet team, as a Facilitator, Learning & Development.We are a scaling family of animal hospitals with locations in Arizona and IL, with big plans! In 1984, the first practice (Arrow Animal Hospital) opened in the Glendale area. Today, that practice has grown to a family of 24 collaborative hospitals built upon the principle of outstanding patient care and client service.

The Facilitator is a key member of the Learning & Development team, responsible for providing consistent, high-impact facilitation and learning experience across both classroom and virtual formats. This role is focused on building leadership and job-specific competencies, ensuring team members have the skills and behaviors needed to contribute to business results. The Facilitator acts as a culture champion, bringing Lovet’s values to life and role-modeling our pillars daily to deliver a world-class learning experience.

Essential Duties and Responsibilities:

Facilitation & Learning Delivery:

• Facilitate learning experiences for all levels of the organization in both classroom and virtual formats.
• Manage the session environment and participants to ensure learning objectives are met while delivering an inspiring and engaging experience.
• Bring learning to life by helping the learner connect new concepts and skills directly to their specific roles within the hospital or PSC.
• Demonstrate proficiency with virtual facilitation technology, utilizing unique features to sustain engagement, managing participation, and troubleshoot learner tech needs in real-time.
• Handle challenging discussions and effectively redirect participants to course content as needed.
• Own the end-to-end execution of training sessions, including organizing event logistics to ensure a seamless learner experience, managing physical session requirements, including on-site setup and take-down of equipment and materials.
• Coordinate and manage the ordering of necessary supplies required for specific learning modules.
• Collaborate with vendors and stakeholders to ensure all resources are available and properly routed for scheduled sessions.

L&D Strategy & Program Support:

• Support the design and development of new learning programs, providing recommendations for performance solutions as needed.
• Assist in the execution of the overarching L&D strategy, prioritizing projects that align with current business focuses.
• Support the evaluation and measurement of programs, implementing improvements based on data and feedback to ensure department goals are met.
• Collaborate effectively with the L&D team, internal stakeholders, and external vendors to ensure seamless program delivery.
• Stay current on business initiatives and resources to connect learning content to trending business strategies.

Cultural Advocacy & Excellence:

• Execute tasks as a self-starter under minimal supervision, demonstrating agility in unfamiliar or ambiguous situations.
• Advocate for personal professional development to maintain field relevance and stay ahead of future industry trends.
• Perform other related duties as assigned to support L&D operations and broader company initiatives.
• Maintain a strong visible presence as a role model of Lovet’s cultural pillars and values.

Required Skills and Abilities:

• Strong interpersonal and communication skills, with the ability to convey ideas clearly and expressively.
• Excellent organizational, time management, and prioritization skills; ability to multitask and perform effectively under time constraints.
• High learning agility for new and emerging technologies, including proficiency in Outlook, Word, Excel, PowerPoint, Zoom, and Teams.
• Strong composure and the ability to stay present and adaptable under stress.
• Problem-solving and decision-making skills with an openness to new ways of thinking and feedback.

Education and Experience:

• One (1) to three (3) years of experience in corporate training or facilitation.
• Working knowledge of adult learning theory and principles.
• Must be in the Phoenix area and willing to travel 25%

Salary Range: $60,000 ~ $75,000 DOE

A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match