Job Description

Unrivaled Sports is building the nation’s most exciting, community-driven youth sports brand—and we’re looking for a Community Manager for our iconic Cooperstown All Star Village to join our team.

Cooperstown All Star Village (CASV) is where youth baseball dreams become lifelong memories. We are looking for a hyper-responsive, empathetic, and organized Community Manager to serve as the digital voice of our village. This role is about nurturing an online space where families feel supported, informed, and celebrated from the moment they book their trip until the final out of the championship game.

What You’ll Do

• Community Ownership: Manage and moderate the CASV Facebook community page, fostering a positive, welcoming, and aspirational environment.

• Parent and Coach Support: You'll ensure that every parent, coach, and player has the information they need to focus on the magic of the experience rather than the logistics of the trip. This could be executed through direct conversation, driving to the website, or handling over DM.

• Proactive Strategy: Build and execute a comprehensive communication calendar. You will anticipate the needs of traveling families (e.g., packing lists, check-in procedures, local amenities) and provide them with information before they even think to ask.

• Reactive Engagement: Act as the first point of contact for questions. You will provide timely, helpful, and human responses to inquiries to ensure no family feels unheard.

• Issue Escalation: Monitor the community for rising concerns or technical issues and swiftly escalate them to the appropriate internal staff to ensure a seamless guest experience.

Availability Requirements

This role offers the flexibility of remote work but requires high-intensity "hyper-responsiveness" during peak tournament windows. You do not need to be onsite at Cooperstown All Star Village.

• Tournament Cycle: Must be online and fully available during Days 1, 4, 5, and 6 of our tournament weeks.

• Availability: During these peak days, you are expected to monitor channels in real-time to address time-sensitive needs as families arrive and compete.

Who You Are

• An Empathetic Communicator You understand that youth sports is about the magic and the memories. You avoid technical jargon in favor of helpful, warm communication.

• Deeply Organized You can manage a content calendar and stay ahead of deadlines without constant supervision.

• Solution-Oriented: You don't just see a problem; you see an opportunity to help a family have a better week.

• Digital Native Deeply familiar with Facebook group dynamics, moderation tools, and digital etiquette.

• Experience 1-3 years of customer service, communications or related experience strongly preferred

The Details:

• Reports to the Marketing Manager, Cooperstown All Star Village

• Start Date: ASAP – September 2026

• Seasonal role: please note this is a fixed-term position with an end date of September 2026

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