Job Description

The Field Support Technician reports directly to the Technology Operations Manager or Service Manager and is responsible for providing customer support through the performance of on-site installations, diagnosis, troubleshooting, service, and repair of on machine systems and technical customer training. The Field Support Technician is responsible for the professional installation and commissioning of 2D and 3D machine control systems and telematics on all machine types. The Field Support Technician is responsible for delivering quality technical assistance in a timely manner. Customer satisfaction is the key component of the Field Support Technician's success.

Responsibilities:

• Primary resource in providing on machine installation, repair, and maintenance on construction. Heavy Civil Construction technology at the customer's site or shop setting.
• Provides on-site troubleshooting as requested by the sales and technical support organizations
• Ensures that installation and other work necessary is completed on time.
• Documents and reports field activities as well as being pro-active in creating process improvements
• Ensures the operational quality of the system by documenting post-installation tests
• Drives revenue based upon performance of services for construction machine customers

Qualifications

Qualifications:

Education:

• Two year college or vocational degree in hydraulic or mechanical engineering or equivalent.

Experience:

• Demonstrated ability to troubleshoot hydraulic and electrical issues on heavy equipment machines.
• Familiarity with construction site operations using heavy equipment machine controlled systems is
• desired.
• Experience in Arc welding is necessary
• Operation of heavy construction equipment a plus

Knowledge, Skills and Abilities:

• Strong mechanical aptitude and understanding of machine control products
• Familiarity with heavy equipment and hydraulic systems required
• Able to follow both routine and advanced procedures and to think analytically.
• Ability to plan and organize work with minimal supervision
• Demonstrates sound business judgment and decision making skills.
• Excellent verbal, written and problem solving skills
• Experience working in a team environment
• Must have a basic understanding of using a PC including Microsoft Office applications such as Outlook, Word, Excel and Power Point

Physical Requirements:

In addition to being able to sit, stand, walk, read, talk, write and hear, to perform the essential functions of this job an individual must be able to do the following additional activities: Occasionally lift and/or move up to 75 pounds. Accommodations will be made if they are reasonable, do not create an undue hardship, and will enable an individual with a disability to safely perform the essential job functions. The following may be expected to be encountered: long periods of standing, periodic exposure to seasonal heat and cold, working with oils and greases, noise, shift work as needed - 1st and 2nd, working outside, stooping, bending, squatting, or working in a prone position.

Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.