Job Description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

F&A Senior Admin Assistant – (Grade 07)

We are looking for a proactive finance professional to manage customer invoice disputes and billing adjustments. This role requires strong customer focus, analytical thinking, and the ability to work independently in a fast‑paced environment.

Key Responsibilities

• Resolve customer disputes via Salesforce, email, and Customer Resolution Portal as per defined DLPs/SOWs
• Validate billing data, investigate discrepancies, and process accurate adjustments
• Ensure timely follow‑ups and end‑to‑end ownership of cases
• Communicate effectively with stakeholders and respond to customer queries professionally
• Prepare daily, weekly, and monthly reports to support visibility and continuous improvement

Skills & Qualifications

• Strong communication and interpersonal skills
• Excellent problem‑solving and attention to detail
• Self‑driven, resilient, and customer‑oriented
• Proficient in Microsoft Office tools
• Ability to perform well under pressure

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.