Job Description
Job Location: Hyundai of Cuyahoga Falls - Cuyahoga Falls, OH 44221
Salary Range: $128,326.00 - $233,417.00 Salary.
Automotive Finance & Insurance (F&I) Manager
Department: Sales
Reports To: General Manager
FLSA Status: Exempt
Location: Ron Marhofer Auto Family – Northeast Ohio
Company Overview
At Ron Marhofer Auto Family, we have proudly served Northeast Ohio since 1919. As a family-owned dealership group representing domestic and import brands, we are committed to delivering a World-Class Experience for both our guests and our team members.
- World-Class Experience
- Commitment to Excellence
- Teamwork
- Trust & Respect for the Individual
- Continuous Improvement
- Approachability & Process Orientation
Position Summary
The Automotive Finance & Insurance (F&I) Manager is responsible for maximizing dealership profitability through finance reserve, product penetration, and lender relationships while ensuring full compliance with all federal, state, and company regulations. This role serves as both a revenue generator and a compliance safeguard.
Essential Duties and Responsibilities
Financial Performance & Production
- Achieve and exceed monthly PVR targets aligned with group standards
- Drive backend gross profit through VSC, GAP, Maintenance Plans, Tire & Wheel, and ancillary products
- Maintain balanced product penetration across all delivered units
- Monitor and manage chargebacks to protect net profitability
Deal Structuring & Lender Relations
- Structure finance transactions in compliance with lender guidelines
- Maintain strong relationships with banks, credit unions, and captive lenders
- Secure approvals for prime, near-prime, and subprime customers
- Ensure Contracts in Transit (CIT) are funded within company benchmarks
- Maintain accurate deal jackets and digital documentation
Compliance & Risk Management
- Ensure adherence to TILA, OFAC, Red Flags Rule, privacy regulations, and Ohio motor vehicle laws
- Conduct accurate menu presentations with documented disclosures
- Protect dealership from regulatory exposure and audit deficiencies
Guest Experience & CSI
- Deliver transparent and professional menu presentations
- Maintain CSI above national average
- Resolve finance-related customer concerns promptly
Teamwork & Leadership
- Collaborate with Sales Managers and General Manager
- Support sales team in deal closing and finance transitions
- Train sales associates on finance process expectations
- Promote accountability, urgency, and process discipline
Performance Expectations (KPIs)
- PVR Target aligned with group benchmark
- 40–50%+ combined product penetration
- Finance reserve growth month over month
- Contracts in Transit within company funding benchmark
- Chargebacks below industry standard
- CSI above national average monthly
- 100% compliance audit adherence
Qualifications
- Minimum 2 years Automotive F&I Manager experience
- Proven history of strong PVR and product penetration
- Knowledge of Dealertrack, RouteOne, CDK, or Reynolds & Reynolds
- Working knowledge of automotive compliance standards
- Strong lender network relationships
Education & Experience
- High School Diploma or equivalent required
- Associate or Bachelor’s degree preferred
- Automotive finance certification preferred
Physical Requirements
- Ability to sit for extended periods
- Frequent computer and DMS usage
- Occasional standing and walking
- Ability to work evenings and Saturdays as business demands
Compensation & Benefits
- Base Salary + Commission
- Performance-Based Bonuses
- Medical, Dental, Vision Insurance
- 401(k) with company match
- Paid Time Off
- Ongoing compliance and product training
QualificationsQUALIFICATIONS:
- Previous experience in automotive finance management.
- Proven track record of achieving sales targets and delivering exceptional customer service.
- Strong understanding of finance products, regulations, and industry best practices.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with guests and colleagues.
- Detail-oriented and process-oriented, with a focus on accuracy and compliance.
- Proficiency in relevant software applications and technology platforms.
