Job Description

About the role

Our Extra Care schemes support older people living in their own homes by providing a warm and friendly housing management service.

We have a permanent opportunity for an Extra Care Scheme Manager to join our team in Ickenham, working 35 hours per week, Monday to Friday. This role is responsible for delivering an effective intensive housing management service to residents living in our Extra Care scheme. You will provide high-quality, person-centred housing support that enhances residents’ quality of life, promotes independence and privacy, and sustains a vibrant, safe, and inclusive community.

You will manage all day-to-day operations of the scheme, including the overall Health and Safety, line management of scheme staff, oversight of tenancy and leasehold matters, and maintenance of professional standards of service delivery. Working closely with residents, internal teams, Social Services, the on-site Care Team, and external agencies, you will ensure that residents receive appropriate support, have choice and control, and live in an environment that meets their physical, mental, and emotional needs.

Travel will be required as a part of this role, so you will need a full UK driving licence and access to your own car.

Skills and experience

Essential

• A sensitive and supportive approach to vulnerable residents, maintaining dignity and self-respect at all times.
• Experience managing a service that provides care and support to older people, with a focus on service improvement and consultation with residents.
• Experience managing budgets and understanding commercial data.
• Knowledge of welfare benefits and experience handling harassment and nuisance issues.
• Ability to work independently, make decisions within established systems and policies, and use digital technology confidently.
• Strong verbal and written communication skills, with the ability to produce clear reports.
• Understanding of current issues relating to social housing, care for older people, and the ageing process, with empathy for residents’ needs and appropriate use of manual handling techniques.

Desirable

• Housing management experience.
• Experience managing specialist rented housing.
• Knowledge of basic maintenance and related matters, and experience managing Health and Safety in a residential environment.

When you apply, please make sure you send us your personal statement alongside your CV outlining your skills, knowledge and experience with evidence of how these meet the essential criteria in the role profile.

Interviews will be held in person on the week commencing the 20th April.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.