Job Description

Job Location Arlington, VA 22205 Salary Range $17.50 Hourly

Job Shift Day

Under the supervision and direction of the MHS Manager or Team Lead, the External Ambassador is responsible for welcoming guests to and/or from the hospital and local areas in a friendly and courteous manner. External Ambassadors are also responsible for parking cars in a safe, efficient manner and working with valets and other staff to maintain the flow of traffic in the area.

Qualifications

Duties and Responsibilities:

• Greets every internal and external guest immediately upon first encounter.

• Escorts guests into the facility, enhancing satisfaction and efficiency by opening doors, offering wheelchair assistance, guidance, and carrying packages and luggage.

• Maintains the cleanliness, comfort, and overall appearance of assigned area.

• Responds to guest inquiries and concerns promptly with courtesy.

• Builds relationships by engaging guests and clients in assigned area(s) by conducting authentic, personable conversations.

• Maintains a level of patience with guests.

• Maintains current knowledge of the facility procedures and guest-related information including, facility general information, general event information, taxi/transportation assistance, and airport information.

• Maintains current knowledge of emergency procedures, situations, and safety procedures.

• Responds to safety hazards including water on floor, objects inadvertently blocking doors, electrical cords removed or taped, and misplaced furniture.

• Maintains safe, clean and neat work environment by following standards and procedures.

• Maintains strict confidentiality related to work information (in accordance with HIPAA).

• Performs other duties as assigned.

Qualification and Requirements:

• High School Diploma/ GED or equivalent experience.

• Must be able to work legally in the United States.

• Able to speak, read, and write English fluently.

• Must pass background and drug screenings.

• Required to meet immunization or health screening requirements.

• Required to have a valid driver’s license with no restrictions and present most recent driving record.

• Must be able to drive a stick shift (manual and automatic).

• Ability to demonstrate professionalism, with excellent communication and interpersonal skills.

• Passion for customer service and attention to detail.

Physical Requirements:

• Willingness to work in the elements (heat, wind, snow, rain, etc.).

• Regularly required to stand, walk, sit, use hands, talk, see, and hear.

• Must be able to lift and/or move up to 50 pounds occasionally.

• Must be able to push and pull (on wheelchair) 100 to 350 pounds, frequently over considerable distance.

• Ability to work flexible schedules and extended hours is sometimes required.