Job Description

Toyota of Tacoma is hiring an Express Service Advisor to join our service team.

If you enjoy working with people, staying organized, and helping customers, this is an excellent opportunity to gain valuable experience and build a long-term career in the automotive industry.

This position is ideal for individuals who are organized, dependable, communicate effectively, and enjoy working in a fast-paced customer service environment.

We provide training, ongoing support, and opportunities for advancement within Larson Automotive Group.

What Success Looks Like

Successful Express Service Advisors provide excellent customer service, communicate clearly, stay organized, and help create a positive service experience for customers.

In this role, success comes from building trust with customers, maintaining accurate documentation, working effectively with technicians and team members, and helping ensure service appointments move efficiently through the department.

What You'll Do

• Welcome customers and assist with service appointments
• Recommend maintenance services based on manufacturer guidelines
• Coordinate with technicians and service staff throughout the repair process
• Review repair orders for accuracy and completeness
• Maintain accurate customer and vehicle information

What You'll Receive

• $37,000–$41,600 annual salary
• Paid training and ongoing development
• Career advancement opportunities within Larson Automotive Group
• Professional team environment
• Employee discounts on vehicles, parts, and service

What We're Looking For

• Strong communication and customer service skills
• Professional and positive attitude
• Strong organizational and time-management abilities
• Ability to multitask in a fast-paced environment
• Attention to detail and follow-through
• Reliable attendance and dependability

Why Toyota of Tacoma

• Career Growth - Build valuable skills and gain experience that can lead to future opportunities within service operations and dealership leadership.
• Supportive Team Environment - Work alongside experienced professionals who are committed to customer satisfaction, teamwork, and employee development.
• Established Brand - Join one of the most recognized automotive brands in the industry and become part of a dealership focused on delivering exceptional customer experiences.

Benefits and Perks

• Medical, Vision & Dental Insurance
• Company-Paid Life & AD&D Insurance
• Supplemental Life, LTD, Accident, Hospital Indemnity & Pet Insurance
• Employee Assistance Program (EAP) & KOFE Financial Wellness Program
• 401(k) with company match and flexible contribution options
• PTO accrual starting day one plus paid holidays
• Vehicle Purchase Program with exclusive employee pricing

At Larson Automotive Group, we believe people come first—our customers and our employees. We are committed to creating a respectful, inclusive workplace where every team member feels supported, valued, and empowered to grow. Our decisions are guided by fairness, integrity, and accountability, and we proudly provide equal employment opportunities to all qualified candidates.

Requirements

• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Ability to work well under pressure and manage multiple tasks simultaneously
• Knowledge of automotive repair and maintenance processes
• Familiarity with Service Price Guides and estimating repair costs
• Commitment to providing exceptional customer service

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.