Job Description

Job Location: Tonkin Hillsboro Chrysler Jeep Dodge Ram - Hillsboro, OR 97123
Salary Range: $40,000.00 - $80,000.00 Commission/year
Job Category: ServiceTonkin Hillsboro Chrysler Jeep Dodge Ram, a premier automotive dealership proudly serving the Hillsboro community, is seeking a motivated and customer-focused Express Service Advisor to join our high-performing Service Team. Conveniently located in Hillsboro, we are committed to delivering exceptional customer care, supporting our technicians, and creating a fast, seamless service experience for every guest who visits our dealership.
As an Express Service Advisor, you will play a key role in ensuring a smooth and efficient service lane experience. This position requires strong communication skills, attention to detail, and a passion for delivering outstanding customer service in a fast-paced environment.
Express Service Advisor Job Responsibilities
- Greet customers promptly and professionally in the express service lane.
- Consult with customers regarding routine maintenance services such as oil changes, tire rotations, and multi-point inspections.
- Accurately write repair orders and verify customer and vehicle information.
- Clearly explain recommended services, pricing, and estimated completion times.
- Coordinate with technicians to ensure timely and accurate completion of express services.
- Monitor workflow in the express lane to maintain efficiency and minimize wait times.
- Keep customers informed of service progress and notify them of any additional recommendations.
- Process payments and ensure all documentation is completed accurately.
- Maintain a clean, organized, and welcoming service drive area.
- Follow dealership policies and manufacturer guidelines to ensure compliance and quality standards.
- Support the Service Team with additional tasks as needed to maintain smooth daily operations.
Express Service Advisor Compensation & Benefits
In addition to competitive pay, our benefits are designed to support you and your family…
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
- A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family.
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles

QualificationsExpress Service Advisor

Qualifications
- Previous customer service experience required; automotive service experience preferred.
- Excellent verbal and written communication skills with the ability to upsell maintenance services ethically and effectively.
- Ability to work efficiently in a fast-paced, high-volume environment.
- Basic understanding of automotive maintenance services (oil changes, tire rotations, inspections, etc.).
- Excellent organizational skills and attention to detail.
- Proficient computer skills and ability to learn dealership management systems.
Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.
Do you have what it takes to be our next Express Advisor? Apply today to find out!