Job Description

The Role at a Glance – Bill Jacobs Volkswagen Express Service Advisor

Are you passionate about providing exceptional customer service? Are you looking to launch your career in the automotive industry?

As an Express Service Advisor, you’ll be the first point of contact for our guests, ensuring they receive the best possible experience when they visit our Service Department. This entry-level position is a stepping stone to becoming a full Service Advisor, offering growth opportunities for individuals with a strong work ethic and a positive attitude.

Start your journey with us and take the first step toward a rewarding career as an Express Service Advisor! Apply today and become part of our dynamic team.

Bill Jacobs Volkswagen is the #1 volume dealership and multi-year winner of the J.D. Power Dealer of Excellence and Volkswagen Wolfsburg Crest Club Awards.

What you'll be doing:

• Customer Engagement: Greet customers warmly at their vehicles, perform a thorough walk-around inspection, and engage them with enthusiasm and positivity.
• Appointment Management: Pre-print appointments, review vehicle history reports, and assist customers with scheduling their service visits.
• Phone Support: Answer customer inquiries over the phone and efficiently schedule service appointments.
• Relationship Building: Develop strong relationships with customers and co-workers, fostering a collaborative and supportive work environment.
• Active Delivery: Ensure the delivery process is smooth and informative, providing customers with clear communication about their vehicle’s service needs.
• Administrative Accuracy: Maintain a high level of accuracy and attention to detail in all paperwork and customer interactions.
• Accountability: Take ownership of your role, demonstrating initiative and responsibility in all aspects of the job.

What’s it like to work here?

At Bill Jacobs VW, we love what we do. We make meaningful contributions each and every day. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions.

We value the person, not just the employee. At Bill Jacobs, we want to see you grow personally in addition to professionally during your career with us.

What’s in it for YOU?

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

• Career Growth: This role is designed as a pathway to becoming a Service Advisor, offering you opportunities for professional advancement.
• Training: Comprehensive training to help you succeed and grow in your role.
• Supportive Team: Join a collaborative team that values positivity and teamwork.
• Company Benefits: Competitive compensation package, including health benefits, retirement plans, and employee discounts.
• Industry Experience: Gain valuable experience in the automotive industry, particularly with VW product lines, enhancing your expertise and career potential.

Our team members also enjoy a comprehensive benefits program including:

• Outstanding health insurance plan - Blue Cross Blue Shield of Illinois (PPO and HMO Plans)
• Generous dental insurance, vision insurance, life insurance, and supplemental insurance plans such as pet insurance, identity theft protection, and pre-paid legal insurance.
• 401K Plan with company contribution.
• Generous PTO.
• Employee discounts on vehicle purchases, parts, and service.
• Wellness programs for employees and family members.
• Interested in furthering your education? We have a generous tuition reimbursement program.
• Opportunity to further your career with a rapidly growing and successful dealer organization.

About the company

The Bill Jacobs organization has grown into one of the most respected businesses in the Midwest. Today we have five new car franchise locations offering new models from BMW, MINI, Volkswagen, Jaguar, and Land Rover in Naperville and Hinsdale, Illinois. Current Automotive is our pre-owned electric vehicle dealership, located in Hinsdale. At Bill Jacobs, the cars bring you in and the experience brings you back.

Our employees are the driving force behind the success of the Bill Jacobs organization - one of Illinois' leading providers of luxury automotive products and extraordinary customer service.

Core Values

R - Respect

We believe in taking accountability for our words, actions, and results.

I - Integrity

We believe in honesty, transparency, and doing the right thing.

S - Social Responsibility

We believe in positive community involvement and a commitment to the greater good.

E - Excellence

We believe in raising the bar and challenging expectations to achieve a culture of continuous

improvement.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Requirements

What we’re looking for:

Must-haves:

• Automotive Knowledge: General understanding of the oil-changing process is essential. Experience with VW product lines is a plus.
• Communication Skills: Exceptional verbal and written communication skills are a must to effectively interact with customers and team members.
• Positive Attitude: A consistently enthusiastic and positive approach to work is crucial to succeed in this role.
• Attention to Detail: High accuracy in handling customer information and service records.
• Interpersonal Skills: Strong ability to build relationships with customers and co-workers alike.