The Express Entry Attendant is the first point of contact for members and guests entering the facility. This role is responsible for ensuring a smooth and welcoming check-in experience by verifying membership status, confirming that a photo is on file, and providing excellent customer service.
Key Responsibilities:
Greet members and guests warmly as they enter the facility
Efficiently check in members using the facility's software system
Confirm that each member has an active membership and a current photo on file
Assist guests with questions about their membership status or access
Direct members to appropriate areas or staff as needed
Monitor entry activity and enforce access policies
Maintain a clean and organized entry/check-in area
Report any issues with memberships or system errors to the supervisor
Qualifications:
Friendly and professional demeanor
Strong communication and customer service skills
Basic computer skills and ability to learn check-in software
Ability to multitask and stay organized in a fast-paced environment
Previous customer service or front desk experience is a plus
Arch Amenities Group is a leading provider of amenities management and consulting services for commercial and residential properties including hotels, spas, meetings and events, private clubs and recreation spaces worldwide.
With over 50 years of combined experience, the experts from WTS International, LifeStart, Meet Hospitality, Synergy Fitness, United Pools, ISM, and Hutchinson Consulting, have come together to form Arch Amenities Group.
By creating bespoke, in-demand spaces for our partners to increase a sense of well-being for their valued customers, our solutions are lasting and innovative by design. We craft, activate and optimize places for self-care and the discovery of thoughtful amenities and practical comforts. Maximizing key square footage and transforming it into usable, energized spaces where people want to be.
Our clients trust us to create truly memorable experiences, where their customers can replenish themselves, feel their best, and connect with others. Our expert team works like no other to identify new ways to drive enhanced value through innovation and superb implementation powered by outstanding people and technology.
