Job Description

Job Location: Midtown - Salt Lake City, UT 84115
Position Type: Full TimeEducation
Level: Not Specified
Salary Range: $60,000.00 - $75,000.00 Commission/year
Job Shift: Any
Job Category: AutomotiveThe Express Advisors act as a liaison between our guests and the lube technicians. They ensure a positive customer experience by:
- Promptly greeting people when they pull up to Express
- Performing a vehicle walk-around and asking pertinent questions about their guest's needs
- Communicating with guests about how long their wait will be, and updating as the process goes along
- Explaining the services that have been done
- Advising on recommended service
The Express Advisors make sure the guest feels heard, cared for, and informed.
A good Express Advisor enjoys customer service, problem-solving, and a fast-past environment. They are good communicators who thrive on being busy.

Qualifications
- Customer service experience
- Strong background in service and automotive technology helpful, but not required
- Proactive
- Clear communication, good at explanation
- Work in an environment that frequently experiences extreme hot and cold temperatures, loud noises, and exhaust fumes.
- Must be able to work at a rapid pace on their feet for long periods of time