Front line role focused on timely collections and maintenance of exposure within credit tolerances on a specific portfolio of accounts - the Portfolio will consist of a mixture of large, complex groups of White Glove, Credit Managed accounts, with special handling requirements as well as standard accounts
Balance customer service expectations, with credit guidance and sales perspectives.
Maximize cash on a monthly basis by ensuring payment deadlines are met as well as adhering to company policies
Provide guidance and training to more junior Advisors and provide support to collection leaders across the portfolio
KEY RESPONSIBILITIES
Verbal and written collection of Accounts Receivable from a worldwide base of customers.
Collections owner of a portfolio of large, complex groups of White Glove, Credit Managed accounts with special handling requirements and account reconciliations.
Determine and document reasons for overdue payments - obtain payment commitments
Record information about financial status of customer and status of collection efforts.
A clear understanding of invoices for goods and/or services rendered for a global customer base and review with customers as needed
Review disputes for action, assist and follow-up on disputed invoices to resolve Customer queries efficiently.
Monitor incoming payments and liaise with Shared Services for timely cash applications and account reconciliations.
Liaise with Key stakeholders such as Sales Team to coordinate efforts in resolving customer issues related to invoicing and/or receivables
Identify and escalate potential problems related to the financial status of a customer/group to necessary teams
Identify negative changes in customer payment behaviour and alert management accordingly.
Recognize the balance required between effective collections and maintaining a positive customer experience.
Responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
Exercises and applies judgment and common sense understanding to carry out instructions furnished in writing, oral or diagram form.
Liaise with credit professionals to identify risk within the portfolio and exercise the need to prioritize/maximize collections in these areas
REQUIREMENTS
Must be proficient in Microsoft Office – specifically Excel and Word.
Must be able to work in a fast-paced, multi-cultural environment with sensitive time frames.
Must be able to meet and or exceed operational requirements for response to inquiries and request for documentation.
Must be able to work individually and as a team in a goal-oriented setting.
Good negotiation skills.
Must be able to work with standard office equipment including but not limited to copiers, scanning equipment.
Must be self-motivated and have excellent time management skills.
Must have excellent verbal and written communication skills with a strong sense of Customer Service.
Must be fluent in English both speaking and written
Must have very good organizational skills.
EXPERIENCE
Proven work experience of up to 5 years in an Accounts Receivable, Collections and/or Credit Control experience.
Consideration also given to experience in Credit, Financial Operations, or Customer Service.
Transportation, Energy, or Commodities industry experience preferred, but not required.
Bachelor's degree in Finance, Accounting, or Business Administration preferred
Multi Language skills desired but not required
Please note that by submitting an employment application you consent to World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws. To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at: https://www.wfscorp.com/en/privacy-center.MH Aviation Services (PTY) Ltd.
World Fuel Services, a World Kinect company, solves energy challenges for customers around the world. Every day, we provide a powerful integrated platform to optimize energy, logistics, and related services for aviation, marine, commercial, industrial, and transportation customers so they can focus on what they do best.
With a comprehensive portfolio of solutions including fuel and energy supply, logistics, credit, financing, price risk management, and transaction management services, we create enduring value for our business partners at more than 8,000 locations in over 200 countries and territories worldwide.
To learn more, visit www.wfscorp.com.
