“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order and risk management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
18,000 trained professionals
300+ locations worldwide
Fortune 500
Globally unified systems
At Expeditors, we recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within—more than 27 percent of our staff of 17,000 employees has been at Expeditors 10 years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs—they’re chances to grow, thrive, and do what you love.
Scope: This role provides leadership across export and transportation products, ensuring teams deliver reliable service, disciplined execution, profitable growth, and scalable branch operations.
Core Responsibilities:
Product Leadership and Operating Strategy
Lead the operating strategy for Air Export, Ocean Export, Transcon, and Distribution.
Align product priorities with customer needs, branch goals, compliance, service quality, and profitability.
Drive standard work, escalation discipline, reporting habits, and cross-product coordination.
Export, Transportation, and Distribution Execution
Oversee export, transportation, and distribution execution, including booking, routing, documentation, pickup and delivery coordination, warehouse flow, milestone visibility, and customer communication.
Ensure customer SOPs, operational controls, safety expectations, security requirements, and service standards are followed consistently.
Manage exceptions, service recovery, capacity needs, and operational risks across assigned products.
Customer, Financial, and Service Provider Management
Partner with Sales, CRDM, Account Management, T&I, Finance, Product leaders, Facility, Security, and district leadership to support customer onboarding, RFQs, QBRs, service recovery, and retention.
Manage revenue growth, margin performance, billing quality, cost control, local charge discipline, and profitable execution.
Lead carrier, trucking, cartage, distribution, and specialty provider performance.
People, Systems, and Continuous Improvement
Recruit, train, coach, develop, and retain strong employees and future leaders.
Promote accurate system use, data integrity, dashboard adoption, timely reporting, and exception visibility.
Use customer feedback, employee input, root cause analysis, and operational data to improve service reliability, scalability, and team capability.
Required
7+ years of freight forwarding, export operations, transportation, distribution, logistics, warehousing, customer service, or supply chain experience.
Leadership experience managing teams, product operations, customer requirements, service providers, financial performance, and cross-functional execution.
Strong understanding of export operations, domestic transportation, distribution execution, customer SOPs, operational controls, and profitability.
Ability to lead multiple products and coordinate priorities across Air Export, Ocean Export, Transcon, and Distribution.
Strong communication, escalation management, customer relationship, problem-solving, and organizational skills.
Proficiency with Microsoft Office, Expeditors operating systems, reporting tools, product applications, and operational dashboards.
Technical Skills
Business Skills
Preferred
Prior experience as a Product Manager, Operations Manager, Air Export Manager, Ocean Export Manager, Transcon Manager, Distribution Manager, or Warehouse/Distribution Operations Manager.
Experience with customer implementations, RFQs, QBRs, account reviews, product growth strategies, and service provider management.
Experience managing complex export, transportation, distribution, high-value, healthcare, technology, retail, or time-sensitive customers.
Experience using analytics, dashboards, scorecards, and operational data to lead improvement initiatives.
Experience building leaders, developing succession plans, and managing cross-product teams.
Experience developing automations, applications, or digital solutions.
Expected base salary: $70,304.00
Eligible for bonus
Expeditors offers excellent benefits:
All your information will be kept confidential according to EEO Guidelines.
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 locations in 100+ countries on six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
