Export Traffic Analyst
MSC USA - Chicago
48,000.00 - 56,000.00 USD
Looking for a career opportunity but have no experience?
At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us!
Key Responsibilities: Assists clients with any questions or concerns they might have with their shipments. Provides excellentcustomer service toachieve client satisfaction Accurately records and logs interaction with customersto ensure data integrity for management reports and maintains productivity and service levels standards Key duties & responsibilities Answers phone calls and emails in a timely, professional, and effective manner; Observes corporate guidelines when addressing customer inquiries regarding shipments. Ensures that appropriate action is taken to resolve customers’ problems and concerns; Exhausts all available tools to ensure customer’s needs are satisfied within first communication Reaches out to respective departments outside of Export Traffic Customer Service to amend and fix any discrepancies. Escalates unique or complex issues to the appropriate supervisor for resolution when necessary. Anticipates potential problems before they arise as well as having problem solving skills to solve any unforeseen issues; Goes the extra mile providing additional information to enhance customer’s experience. Presence required on‑site 5 days per week Performs other duties, as assigned.
This role requires working on-site in the office for five days a
week, from Monday to Friday. There is no option for fully remote or hybrid work
in this role, unless required off-site duties are being performed.
Qualifications & Key Competencies: Required skills, experience, education Bachelor’s degree preferred or equivalent experience Excellent written and verbal communication skills Strong attention to details Organized, efficient, and able to manage time effectively Strong customer service mindset, focused, and responsive Ability to work under tight deadlines Works well as part of a team Knowledge of MS Excel with the ability to learn new software Preferred skills, experience, education Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc. Physical Demands Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at a time Must be able to commute to the designated office location Presence required on‑site 5 days per week Work Authorization Authorization to work in the U.S
What We Offer
You will also have access to additional benefits, effective day one
About Mediterranean Shipping Company (MSC)
Mediterranean Shipping Company (MSC), headquartered in
Geneva, Switzerland, is a global leader in transportation and logistics,
privately owned and founded in 1970 by Gianluigi Aponte. As one of the world’s
leading container shipping lines, MSC has 675 offices across 155 countries
worldwide, with the MSC Group employing over 200,000 people. The company has
evolved from a one vessel operation into a globally respected business with a
fleet of 800 vessels that provides timely delivery of goods and services to
customers of all industries and sizes. With access to an integrated network of road, rail,
air, and sea transport resources which stretches across the globe, the company
prides itself on delivering global service with local knowledge. MSC’s shipping
line sails on 300 trade routes and calls at 520 ports, carrying some 22.5
million TEU (twenty-foot equivalent units) annually. For more information, visit MSC Mediterranean Shipping Company
Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws
If you need a reasonable accommodation for any part of the employment process, please contact us by email at US038-Humanresourcesusa@msc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.
OUR SERVICES
MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.
YOUR INDUSTRY
Bringing you industry-specific expertise; whatever you’re shipping, wherever you’re shipping it. MSC delivers a professional, efficient service tailored to the specific needs of your business. Our services are designed around you.
