Job Description

1. Sales Support

Assist the export sales team in handling orders from international clients.

Prepare quotations

Order confirmations

Sales reports

Track orders and ensure timely follow-up with clients.

2. Customer Communication

Serve as the primary point of contact for international clients regarding order status, shipments, and documentation.

Address client queries and resolve issues related to products, shipping, or billing.

3. Documentation & Compliance

Prepare and verify export documentation, including invoices, packing lists, certificates of origin, and shipping documents.

Ensure compliance with international trade regulations, customs requirements, and company policies.

Coordinate with freight forwarders, customs brokers, and logistics providers.

4. Logistics Coordination

Coordinate shipment schedules, transportation, and delivery with internal teams and external logistics partners.

Monitor shipments to ensure timely delivery and resolve any transport or customs issues.

5. Sales & Market Analysis

Maintain records of export sales, customer interactions, and market trends.

Support the sales team in analyzing performance, identifying opportunities, and preparing reports for management.

6. Cross-Functional Collaboration

Work closely with the production, finance, and warehouse teams to ensure smooth order processing and shipment.

Support marketing initiatives related to international markets.

7. Open PR, GR, and accrual

Requirements & Qualification

Proven experience in sales support, administration, or coordination

Strong organizational and multitasking skills

Good communication and interpersonal abilities

Proficiency in Microsoft Office (Excel, Word, PowerPoint)

Attention to detail and problem-solving skills

Preferred Qualifications

Experience in a similar industry (e.g., retail, FMCG, manufacturing)

Knowledge of sales processes and customer service practices

Ability to work under pressure and meet deadlines

Time management

Teamwork and collaboration