Job Description

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role

• At the heart of our global Life Science business, this role puts you in charge of a critical operation: leading the Americas Export Customer Service team that connects our science and technology portfolio with customers in markets where we operate without a local legal entity.
• You will own the end-to-end order-to-invoice process across the Americas region, ensuring every customer interaction, from quotation through shipment to final invoice, is handled with precision, compliance, and care.
• You will lead, coach, and develop a dedicated team, setting clear priorities and building a culture of accountability and continuous improvement. You will act as the escalation point for complex cross-border issues, drive performance through KPI monitoring, and partner closely with Sales, Supply Chain, Logistics, Regulatory, and Trade Compliance stakeholders. Ensuring full adherence to export controls, sanctions, embargo restrictions, and country-specific documentation requirements will be central to your mandate. You will also identify and lead process improvement and digitalization initiatives that raise the bar for how export customer service is delivered across the region.

Who You Are

• You bring at least 5 years of experience in Export Operations, or a related customer-facing environment, combined with demonstrated people management and leadership experience.
• You have a strong command of end-to-end order management and Lead-to-Invoice processes, with hands-on experience in international logistics, export documentation, and complex cross-border shipments.
• You have a solid understanding of export regulations and trade compliance, including sanctions, embargo restrictions, export licenses, import permits, and country-specific shipping documentation.
• You are a confident people leader who coaches, motivates, and develops teams, drives performance management, and fosters a customer-focused, accountable team culture.
• You are skilled at managing escalations, balancing competing priorities, and making sound, risk-aware decisions under pressure.
• You bring strong stakeholder management skills and the ability to influence and collaborate effectively across functions and organizational levels.
• You are comfortable working with ERP systems such as Oracle or SAP, CRM platforms, and reporting tools, and you thrive in complex, international, and evolving environments.
• You communicate fluently in English, both in writing and verbally; proficiency in additional languages is an advantage.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!