Job Description

The Documentation CSR will be responsible for the day to day operation and processes of the Export documentation related to our exporting of scrap paper. Duties include but are not limited to the ongoing optimization and coordination of all orders and with a focus on a high level of customer satisfaction. There is a high level of interaction with the overseas offices.

Successful candidates will be independent, hardworking individuals who will put the team over self while maintaining a focus on actions that result in positive shareholder return on investment.

Hybrid Schedule: Two Days/Week in Lombard Office (Monday and Thursday), with the flexibility to come in on other days as needed by the business or coverage

Essential Duties and Responsibilities

• Documentation CSR coordinates and monitors export shipments.

• They are the first point of contact for overseas offices, to investigate and solve issues with steamship lines and US bank to avoid Demurrage and Detention

• Ensure Fulfillment of documentation order requirements to ensure accountability and customer satisfaction, ensuring we deliver documents 100% accurate.

• Deliver timely documents within set guideline parameters depending on the market area.

• Follow up with overseas offices and US Bank for prompt issuance/posting of L/C’s (Letters of Credit).

• Engage freight and logistics team to address any issues to minimize costs due to logistics or routing issues.

• Develop a good interactive business relationship with shipping lines and logistics team and other internal departments.

• Keep the team up to date on status of documents on document tracking and keep ongoing communication with coworkers and overseas offices.

• Attend and contribute to periodic meetings to maintain favorable working relationship among team, promoting morale, sharing knowledge, productivity and efficiency.

• Engage with supervisor and team lead to analyze workloads and implement strategies to set expectations to accomplish goals.

• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory duties.

Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

Education: High School Diploma or GED (accredited)

Experience: Two years of previous experience with shipping, receiving, inventory management and warehousing operations (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements

None required.

C. Other Knowledge, Skills or Abilities Required

Strong understanding of shipping & receiving, inventory and warehousing practices.

Good verbal, and written skills

Typing and computer skills � MS Office and inventory / sales-order systems

Strong analytical and organization skills

Ability to multi task and to react well under pressure.

Identifies and resolves problems in a timely manner

Prioritizes and plans work activities

Work efficiently and effectively, both independently and as a team.

Adapts and able to deal with frequent changes in the work environment

Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner.

Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job is: office setting.

Benefits
At WM each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

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ABOUT WM
WM ( WM.com) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.