PEOPLE PROFILERS

Export Customer Service Executive - Airfreight

PEOPLE PROFILERS  •  Singapore, SG (Onsite)  •  3 months ago
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Job Description

Industry: Logistics / Freight Forwarding

MNC Environment

Permanent role (AWS Guaranteed + VB + Quarterly Bonus)

Responsibilities:

  • Coordinate with destination and customer for shipping instruction
  • Booking of flights with procurement team.
  • Arrange shipments collection with customers and Traffic Team
  • Basic knowledge on cargo commodity as per IATA rules and regulation
  • Track and monitor shipments status and inform customer accordingly
  • Maintain good relationships with both internal and external stakeholders
  • Handle all customers' enquiries timely and effectively
  • Work closely with internal operations to meet customers requirements
  • Ensure compliance with customers Standard Operating Procedures
  • Ensure all data are updated correctly in system
  • Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
  • Monitors progress to achieve month end targets
  • Work with billing team to close off jobs and issue invoice
  • Take charge of suppliers invoice disputes
  • Take lead in issue resolutions
  • Implement improvements to enhance service capability within the team
  • All other ad-hoc work instructions from Supervisor / Manager

Requirements:

  • Minimum Diploma in Logistics / Supply Chain or equivalent
  • At least 3 - 4 years of experience in Airfreight and familiar with export process
  • Good understanding of Incoterms 2010
  • Self-discipline, initiative, responsible and independent in a fast-paced environment
  • A good team player with good interpersonal and communication skills
  • Flexible / Adaptive to changes
  • Meticulous to details

Job ID: X95YY33


All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to carlo@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street #08-09 PLUS Building Singapore 049705

+65 6950 9747

EA Licence Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz

PEOPLE PROFILERS

About PEOPLE PROFILERS

We believe that infinite possibilities come from human relationships. That is why it is vital that the right people get connected to the right jobs. We bridge the gap between People and Professions, as is reflected in our logo, where the two P's are intertwined, signifying the bridging of the two.

At People Profilers, we are all about the relationship.

Between the employer and the talent; between us and you.

Vision: Provide to our clients’ unrivalled human resource solutions to achieve their competitive edge and be the preferred talent management firm to organisations.

Mission: Our mission is to deliver the highest standards in Human Resource solution for your organisation in a relationship focused environment by ensuring the right people are suited to the right employment opportunities.

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Industry
HR & Recruiting
Company Size
51-200 employees
Headquarters
Singapore, SG
Year Founded
2002
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