Job Description

• Help identify where AI and intelligent systems can create the greatest value across Lifeblood's operations.
• Work across multiple squads to uncover root causes, redesign processes and build evidence-based business cases.
• 12-month fixed term opportunity, flexible location with hybrid working
• Salary $130k base + super + salary packaging

About the role

Lifeblood's Strategic Transformation & Readiness team is strengthening its capability across strategy, transformation and delivery to help Lifeblood optimise today and build for tomorrow - exploring new opportunities and creating lasting value for Lifeblood and the communities we serve.

As our Business Analyst – Exploration, you'll play a critical role in helping teams uncover what's really happening beneath the surface. You'll work across multiple exploration squads to map current processes, challenge assumptions, identify inefficiencies and build the evidence needed to determine whether an opportunity is worth pursuing. You'll work across multiple Exploration squads, with a particular focus on AI & Intelligent Systems, Plasma & Supply Growth and Donor Experience, helping translate operational complexity into clear opportunities for improvement and innovation

A key focus of the role will be supporting Lifeblood's AI value chain diagnostic, identifying where manual effort, process friction, trapped knowledge and operational inefficiencies exist, and determining where AI could create meaningful value.

What you’ll be doing

• Map and analyse business and operational processes to understand how work actually flows across Lifeblood.
• Facilitate workshops, discovery sessions and stakeholder conversations to uncover pain points, inefficiencies and opportunities.
• Support AI and intelligent systems initiatives by identifying high-value use cases and documenting future-state opportunities.
• Break down complex work into the individual activities, decisions and capabilities required to perform it.
• Develop business cases, requirements documentation and evidence packs that support decision-making.
• Conduct value chain analysis and operational diagnostics to assess where investment could deliver the greatest benefit.
• Partner with Product Leads, Product Owners, Data Analysts and Design Leads to build a complete picture of opportunities and challenges.
• Support multiple squads and initiatives concurrently, adapting your approach to different business problems and priorities

Sounds interesting? Here’s what we’re looking for

• Strong Business Analysis experience within complex organisations.
• Excellent process mapping and operational analysis capability.
• Experience facilitating workshops and engaging diverse stakeholder groups.
• Experience supporting AI, automation, digital transformation or process improvement initiatives.
• Experience on AI, Agentic AI or intelligent automation projects.
• Experience performing AI value chain diagnostics or identifying process candidates for automation.
• The ability to identify and articulate the value of change, including costs, benefits and viability.
• Strong stakeholder engagement skills and the ability to quickly build trust.
• Experience working across multiple projects, teams or workstreams simultaneously.
• Familiarity with Agile ways of working and iterative discovery approaches.

Wellbeing & Benefits  

We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia’s menopause-friendly organisations, we celebrate diversity and support all our people.  

In addition to being a part of an organisation that is the heartbeat of the Nation, you will have access to the following:   

• Ability to purchase additional annual leave   
• Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment   
• 14 weeks paid parental leave - no waiting period for either parent   
• Our dedicated employee assistance program - Sonder that you can access 24/7 from an app on your phone   
• Plus, many more!   

Is Lifeblood your reason? Apply NOW!

We’re proud to be a Circle Back Initiative Employer for 2026 and commit to respond to every applicant. You’ll hear from us once your application has been reviewed.

In the mean time if you have questions about this role or need support or adjustments during any stage of the recruitment process, please contact us at careers@redcrossblood.org.au. Our AI careers assistant can help with common questions and connect you with our Talent Acquisition team if required.

Please note: applications sent directly to this email address cannot be accepted

This vacancy is being managed directly by Lifeblood’s Talent Acquisition team. We won’t accept candidates from external recruitment agencies on this occasion.