1. - Plan, Support and solve the issue, by providing guidelines and solutions to customers concerning products, spare parts or installation advice by onsite service, e-mail, line application or phone call for both RoA overseas and Thailand local customer.
- Manage and planning resource for internal technical service team and external authorized service providers for resolve complaint and issue to obtain highest customer satisfactory.
- Planning, sourcing, certify and maintain Thailand authorized service providers for ensuring service coverage of the market.
2. - Handle quality complaint and technical/after sales issue for both RoA overseas and Thailand local customer.
- Gather information of all services, defective/claimed cases and report to manufacturing and relevant parties.
- Record and maintain case information as initial problem database(SF) for product quality implementation.
3. - Coaching product usage for internal and external customers.
- Arrange product training and be the trainer for product/technical training for both RoA overseas and Thailand local customer as well as authorized service provider.
- Actively create/modify knowledge database, FAQ’s and best work practice.
4. - Promote excellent and professional cooperation with interfacing departments for product quality improvement from the information, report, feedback and experiences from the site.
5. - Review & update working instruction/procedure to comply with ISO standard.
- Manage internal technical service team and external service provider to work accordance the procedure & company guideline.
- Support another task as assigned.
Welcome to the Villeroy & Boch Group!
The Villeroy & Boch Group is one of the global leaders in the premium Dining & Lifestyle and Bathroom & Wellness sectors. Since its foundation in 1748 the company stands for leading innovation, contemporary design, and exceptional quality. Uniting two iconic brands – Villeroy & Boch and Ideal Standard – we combine centuries of expertise with forward-thinking solutions to create high-quality, eco-conscious products that elevate modern living.
Guided by our vision “The Art of Bringing Something Special Into Every Day” we blend timeless elegance with cutting-edge technology to deliver exceptional experiences. With our commitment to premium design, responsible manufacturing, and continuous innovation we empower architects and developers to create spaces of wellbeing and consumers to enjoy moments of connection.
Headquartered in Mettlach, Germany, Villeroy & Boch Group has around 12,000 employees around the globe and is active in around 140 markets worldwide. As a united global team, we bring together our heritage, creativity, and market insights to set new benchmarks across our industry. Whether through innovation, aesthetics, or functionality, we are dedicated to delivering excellence in every detail.
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