Job Description

This is a remote position. We are looking for an Expert ServiceNow Developer specialising in Customer Service Management (CSM) and Strategic Portfolio Management (SPM) for a project in Saudi Arabia, working fully remotely, initially for six months. The client needs an expert developer with strong practical experience implementing both ServiceNow CSM and SPM. The consultant will be responsible for advanced development, configuration, integrations, technical quality and platform optimisation. Location: 100% remote Responsibilities • Develop and configure ServiceNow CSM functionality and implement and customise SPM modules. • Develop applications using App Engine and configure ServiceNow portals and Workspaces. • Build and improve scripts and workflows, following ServiceNow platform development standards. • Implement REST and SOAP API integrations, work with Integration Hub and support enterprise system integrations. • Configure Document Management, Playbooks and Workspaces, and develop dashboards and Platform Analytics. • Independently review development activities, validate code, scripts, workflows and customisations, and review fixes delivered by other developers. • Write and execute test scripts and ensure code quality, maintainability, performance and compliance with approved designs. • Improve platform performance, automation and usability, maintain technical documentation and provide technical guidance and knowledge transfer to client teams. • Work within Agile development methods. Requirements • Minimum 7 years of overall technical experience • Minimum 5 years of practical ServiceNow development • Strong hands-on ServiceNow CSM implementation experience • Strong hands-on ServiceNow SPM implementation experience • ServiceNow Portals, App Engine, Integration Hub and Document Management • REST and SOAP APIs • Dashboards, Platform Analytics, Playbooks and Workspaces • Strong scripting and workflow development • Experience reviewing other developers' technical work • Ability to work independently at expert level • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Application Developer (CAD) • ServiceNow Certified Implementation Specialist – ITSM (CIS ITSM) • ServiceNow Certified Implementation Specialist – CSM (CIS CSM) • ServiceNow Certified Implementation Specialist – SPM (CIS SPM) Benefits • 100% remote work model • Initial 6-month engagement on an international project • Start within 3 weeks