Job Description

Grade Level: L3
Location: Islamabad
Last Date to Apply: 10th June 2026

What is "Expert Internal Roaming Segments"?

The Expert – Roaming & Postpaid Segment is responsible for driving subscriber growth, revenue enhancement, customer engagement, and channel enablement across the Roaming and Postpaid portfolios. The role requires a commercially driven professional with strong analytical capabilities, stakeholder management expertise, and the ability to lead strategic initiatives end-to-end to achieve business objectives.

What does a Expert International Roaming Segments do?

Roaming Segment

• Develop and execute roaming growth strategies to drive subscriber base expansion, revenue growth, and customer engagement.
• Lead the planning and execution of roaming marketing campaigns, promotions, and customer engagement initiatives.
• Monitor roaming performance and identify opportunities to optimize customer acquisition, usage, and retention.
• Develop business cases and analytical insights to support strategic decision-making.
• Collaborate with internal and external stakeholders to launch and manage roaming products and partnerships.
• Drive end-to-end execution of key roaming initiatives, ensuring timely delivery and achievement of commercial targets.
• Work closely with Marketing Communications teams to develop effective communication plans and customer-facing campaigns.
• Track and report performance against agreed KPIs and recommend corrective actions where required.

Postpaid Segment

• Drive sustainable growth of the Postpaid business through strategic initiatives focused on subscriber acquisition and retention.
• Enable sales channels to build momentum and deliver gross add and base growth targets.
• Develop and execute growth plans across traditional and digital channels.
• Lead high-impact initiatives aimed at growing the 90-day active subscriber base.
• Design and implement analytical frameworks to identify growth opportunities, improve channel performance, and support decision-making.
• Partner with Sales, Digital, Commercial, Product, and Customer Experience teams to achieve business objectives.
• Monitor channel performance and recommend interventions to improve productivity and conversion rates.
• Manage key stakeholders across functions to ensure alignment and successful execution of strategic initiatives.
  
  JazzWorld is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

• Bachelor's degree in Business Administration, Marketing, Economics, Telecommunications, Engineering, or a related field.
• 5+ years of experience in Telecommunications, Commercial Strategy, Marketing, Sales, Customer Growth, or related fields.
• Experience in Roaming, Postpaid, Customer Lifecycle Management, or Commercial Operations will be preferred.

Skills & Competencies

• Strong analytical and problem-solving skills with the ability to derive actionable insights from data.
• Excellent interpersonal and communication skills with the ability to influence cross-functional stakeholders.
• Strong project management and execution capabilities.
• Commercial acumen with a growth-oriented mindset.
• Ability to manage multiple initiatives simultaneously in a fast-paced environment.
• Proficiency in business analytics and reporting tools.
• Self-starter with a proactive, "can-do" attitude and a passion for delivering results.

Key Performance Indicators (KPIs)

Roaming

• Subscriber Base Growth
• Revenue Growth
• Customer Engagement & Usage Growth
• Campaign Performance & ROI
• Successful Launch and Execution of Growth Initiatives

Postpaid

• 90-Day Active Base Growth
• Gross Add Achievement
• Channel Performance & Productivity
• Digital Channel Contribution
• Revenue Growth
• Successful Delivery of Strategic Growth Initiatives

What Success Looks Like

• Consistent achievement of base and revenue growth targets.
• Strong execution of customer engagement and commercial initiatives.
• Enhanced channel performance across traditional and digital touchpoints.
• Data-driven decision-making through robust analytical frameworks.
• Effective collaboration and stakeholder management resulting in successful business outcomes.

Benefits

Why Join JazzWorld?

As one of the leading employers in the country, JazzWorld epitomizes the philosophy that each JazzWorld employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 65 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.