Job Description

What makes your job exciting:

• Ensure and continuously improve data quality in our ITSM environment (currently SAP Solution Manager) and support the transition to the group-wide target system ServiceNow. The role is strongly focused on thorough master data maintenance, stndards, and process-oriented collaboration-not on deep technical development.

Key responsibilities:

• Operational support plus ongoing maintenance and quality assurance of ITSM master data (SAP Solution Manager).
• Data quality management: checks, cleansing, harmonization, and documentation of rules/standards.
• Support the ServiceNow transition: data preparation and mapping support, validation of migration results, test/UAT support, and hypercare-related activities.
• Support and optimize ITSM processes (ITIL-oriented), including stakeholder alignment and maintaining work instructions/guidelines.

Your Talents:

• First to solid experience in an ITSM / service management-related environment.
• Highly structured and detail-oriented; strong quality mindset; reliable documentation and follow-up skills.
• Basic ITSM understanding; ITIL knowledge is a plus.
• Fluent German (written and spoken).
  
  Nice-to-have:
  Exposure to SAP Solution Manager and/or ServiceNow.
  Experience with data cleansing/standards or data quality reporting.
  Project/transition experience (migration, testing, cutover support).

What awaits you:

• A professional environment at a top employer in the IT industry
• An exciting role in a dynamic and varied work environment
• Flexibility in daily work organization (home office, trust-based working hours)
• Structured knowledge sharing and development with experienced colleagues
• Outstanding personal development opportunities through targeted training.
• The security of a corporate group combined with a start-up culture.
• An attractive salary package, social security, and private health insurance.
• A 40-hour workweek according to the Egyptian holiday system, with the weekend on Friday and Saturday.

We look forward to receiving your online application!