Job Description

Grade Level: L2

Location: Islamabad

Last date to apply: 10th August 2026

What is Expert Order To Cash?

This position is responsible to support order to cash cycle and areas around this Domain. Starting from Placing an Order till Receiving cash against all Product/Services of Jazz. This position is accountable for User Management & Master DATA management and product Catalogue availability in Point of Sale/EFICS/DBSS to ensure Sales. Furthermore, this Position is responsible for Daily/weekly/Monthly Business & Management reporting

The Expert order To Cash is the primary Point of Contact and first line support for All EFICS Users/Stake Holders i.e. (INTERNAL & EXTERNAL) of the end-to-end Order to Cash process with the overall goal of delivering O2C services while ensuring quality, business continuity, customer satisfaction, and cost effectiveness.

The role reports directly to the Manager Orders Management & Support

What does Expert Order To Cash do?

Key responsibilities

• On-Boarding- On-boarding of new franchises and business Centres in eFICS
• User Management – Nationwide for internal/external customers
• POS- Product Catalogue – Products / Payment Channels and Locations Management
• RBS Queries- Subscriber Queries Resolution
• EFICS Report Server - Administration and Management
• Management Reporting – Nationwide daily/weekly/Monthly reporting to different Business Heads
• New Project Deliver/Change Requests – PD/ Standardization/Commercial/Sales
• Daily Operations – Handle & Resolve operational Queries related to EFICS as per agreed SLA.
• Service Management Build a trustworthy “Service Operations” Support in Adhoc Reporting’s.
• Operational Excellence Build a culture focused on process excellence, service mindset, and one team
• Compliance & Controls Conducting Quarterly SOX Audit & Internal/External Audit
• Trade Inventory: Manage inventory loading and tagging through RPA, ensuring accurate and efficient processing.
• Order Management: Process tangible and intangible orders efficiently within the defined turnaround time.
• APC Operations: Manage APC partner wallets, invoicing, and receipt processing, ensuring timely and accurate operations.
• Direct Debit: Process direct debit transactions and coordinate with stakeholders
• Bounced Cheque: Process bounced cheque reversals in the system and coordinate with stakeholders.
• Timely and accurate monthly financial closing

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

What are we looking for and what does it require to be Expert Order To Cash?

Experience and Educational requirements

• Understanding the SQL / PL-SQL (Data Extraction & Analysis)
• Understanding on Relevant ERP, RPA, or IT certifications are preferred.
• Understanding billing and settlements processes.
• MBA, ACCA, CA (Inter), or equivalent qualification with 7–8 years of telecom Industry

Soft skills and technical skills required:

• Order-to-Cash (O2C) Process Knowledge
• Financial Accounting Knowledge
• ERP & POS Systems Knowledge
• Accounts Receivable Management
• Billing, Invoicing & Cash Application
• Customer & Partner Management
• Reconciliation & Revenue Assurance
• Process Automation & RPA
• MIS Reporting & Data Analysis
• Stakeholder Management
• Process Improvement & Operational Excellence
• Problem Solving & Decision Making
• Cross-Functional Collaboration
• Advanced Microsoft Excel (Pivot Tables, Power Query, Power Pivot, VBA, Macros)
• Microsoft Power BI (Dashboard Development & Data Visualization)
• Microsoft PowerPoint (Executive Presentations & Reporting)
• Crystal Reports (Report Development & Troubleshooting)
• Robotic Process Automation (RPA) & Process Automation
• Data Analysis & Business Intelligence
• Financial Reporting & MIS Dashboard Development

Benefits

Why join JazzWorld?

As a certified Top Employer, JazzWorld reflects workplace standards benchmarked against leading global organizations, demonstrating our commitmnet to creating an environment where people can thrive and perform at their best. Our teams are driven by the belief that every JazzWorld employee should be inspired to live better every day, enabled by forward-looking leadership, an open culture, meaningful work, and continuous opportunities to learn and grow.

Our core values - Customer Obsession, Truthful, Innovation, Collaboration, and Entrepreneurial shape how we think, decide, and lead. They encourage us to challenge convention, act with accountability, work as one team, and create solutions that truly matter for our customers and communities.

As Pakistan's largest digital operator, JazzWorld serves over 100 million through connectivity, digital services, financial inclusion, entertainment, and insurance. Joining us means being part of transformation at a national scale; expanding access, unlocking opportunity, and building a more connected digital future.

At JazzWorld, everything we do is rooted in one shared ambition. This purpose defines how we work, the progress we enable, and the difference we strive to make every day a Better Life For All.