Job Description

We’re flexible! We’re happy to receive applications in English or German.

To strengthen our IT Operation Processes and Automation team, we are looking for an Expert ICT Change Management Process Operator (f/m/d) in part- or full-time to ensure the operational execution of a stable and compliant ICT Change Management Process.
In this role, you act as the central subject matter expert for ICT Change Management in a highly regulated environment. You ensure that ICT changes are implemented in a controlled, traceable and compliant manner, in line with governance, ICT risk and DORA requirements.

Your tasks:

• Operational control and monitoring of the ICT Change Management process, including CAB processes, as well as continuous review, assessment and coordination of ICT changes
• Continuous enhancement of the ICT Change Management process to ensure a DORA compliant change framework
• Review, assessment and coordination of normal, urgent, standard and emergency changes with regard to completeness, quality, consistency and compliance
• Preparation, facilitation and follow up of CAB and PIR meetings
• Maintenance and coordination of group wide change plans, maintenance windows and change calendars
• Close collaboration with IT Operations, IT Products, business units as well as Risk, Compliance and ICS functions
• Active support of internal and external audits by providing structured documentation and robust evidence
• Creation, analysis and continuous improvement of KPIs, reports and management transparency, e.g. using Jira and Power BI
• Further development of tooling, automation and process support within the IT Service Management context
  (e.g. Jira, GitHub, ServiceNow)

After all, we value the exchange of ideas, being there for each other and encouraging continuous improvement, we call it: the exchange mindset!

Your skills:

• University degree in (Business) Informatics, IT Management or a comparable qualification
• Strong understanding of change, governance and control models in a regulated IT environment; experience with DORA is an advantage
• Proven experience in operational process ownership beyond pure coordination
• Routine collaboration with audit, compliance, risk or control functions
• Ability to translate regulatory requirements into pragmatic, operationally viable processes
• Strong communication skills, team mindset and confident appearance at expert level
• Very good written and spoken German and English (at least B2)

Nice to have:

• Experience in automating and analysing ITSM processes and data, e.g. using scripting languages, low /no code approaches or query languages such as JQL or AQL

Why join us?

• Attractive salary package with many benefits including childcare facilities, meal allowance, job ticket, sport and recreational events
• Flexible mobile working arrangements in a divers team
• Personal development thanks to extensive further training opportunities
• A place in a dynamic and international team within EEX Group and Deutsche Börse Group
• A long-term perspective in the constantly growing and evolving energy
• Bespoke onboarding plan