Job Description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

69,200 - 84,600

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

7.5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re looking for a Claims Adjuster, Auto and Property – Hybrid to join our new hybrid team!

As a Claims Adjuster – Hybrid, you’ll be at the heart of what we do best: helping people. You’ll be part of an enthusiastic and diverse team of claims adjusters dedicated to supporting our customers in getting back on track after an auto or home insurance claim.

Your empathy and exceptional skills will make you a valuable asset to our team. We offer exciting opportunities to investigate and manage auto and property losses and complex claims in Personal Lines insurance.

Location:

Montreal (2020 boul. Robert-Bourassa), Laval (600 rue Lucien-Paiement), Quebec City (5700 boul. des Galeries) or Saint-Hyacinthe (2450 rue Girouard Ouest)

What you’ll do here:

• Open new claims over the phone with customers and ensure the situation is handled immediately.
• Analyze information gathered, determine claim validity, investigate the circumstances, identify causes and review damage assessments.
• Interview insureds and/or witnesses to gather their accounts of events.
• Use tools efficiently.
• Effectively manage the work to be done and the various priorities.
• Check the insured’s policy details to determine coverage.
• Collaborate effectively with various teams, including appraisal, underwriting and subrogation.
• Ensure effective cost management.

What you bring to the table:

• Claims Adjuster certificate (Personal Lines insurance).
• At least two years of experience as a claims adjuster.
• Agility, autonomy and a proactive approach in managing your workload.
• Curiosity and commitment.
• Strong knowledge of insurance products.
• Good time management skills.
• Excellent oral and written communication skills.
• A good understanding of the claims process.
• Ability to maintain a high level of performance and productivity.
• Bilingualism (English-French) – Ability to interact with both francophone and anglophone customers on a daily basis. You will regularly handle claims files from English-speaking customers.

Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.