ABOUT YOU

Expert Customer Success Manager – Retail Media (all genders)

ABOUT YOU  •  Hamburg, DE (Onsite)  •  2 hours ago
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Job Description

ABOUT YOU is one of Europe’s fastest growing e-commerce companies. Based in Hamburg and Berlin, we operate at the intersection of fashion and technology. Our mission is to rethink online shopping and make it personal and seamless. This takes more than good ideas. It takes people who take initiative and challenge the status quo. We believe in flat hierarchies, direct communication, and pragmatic decisions. No long approval chains. Just ownership, trust, and clear responsibility. We work hard, but we also believe in enjoying the ride together - over team lunches, afterwork drinks, company events, or a quick coffee in between meetings. If this sounds like you, ABOUT YOU could be the right place to bring in your perspective.

  • Act as a strategic consultant for our key fashion brand partners by translating campaign and performance data into actionable recommendations and long-term growth strategies
  • Serve as the go-to expert for our Retail Media platform, advising on topics such as attribution models, algorithms, KPIs, APIs, data exports, and new product features
  • Enable our Account Management teams through trainings, best practices, and ongoing knowledge sharing while supporting complex client workshops, performance reviews, and strategic business discussions
  • Create compelling presentations, business cases, and strategic narratives for annual business reviews, product launches, and executive-level customer meetings
  • Gather customer feedback and market insights to define product requirements in close collaboration with our Commercial Development team and help shape the future of our Retail Media offering
  • Drive the adoption of new products and features across our partner portfolio by ensuring a seamless rollout and effective customer enablement

Qualifications

  • Degree in Business Administration, Marketing, E-Commerce, or a comparable qualification
  • 5+ years of professional experience in Retail Media, E-Commerce, Performance Marketing, Platform Consulting, or Account Management, ideally within the fashion or lifestyle industry
  • Strong analytical mindset with a high affinity for data and the ability to translate performance metrics into clear, actionable business recommendations
  • Excellent communication, presentation, and storytelling skills with experience explaining complex platform concepts to a variety of stakeholders
  • Strong stakeholder management skills, a solution-oriented mindset, and a passion for enabling teams and building long-term customer relationships
  • Deep understanding of the digital advertising ecosystem, particularly Amazon Advertising, Google Ads, and Meta
  • Fluent in English and German

Additional Information

Your perks at a glance: Visit our benefits page

Simply apply online via our career page - we will get back to you as soon as possible!

A Place Where You Can Be You

We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are.

Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.

What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion.

ABOUT YOU

About ABOUT YOU

The ABOUT YOU Group is an international e-commerce group, organized into different strategic business units: The online fashion store ABOUT YOU represents the Group's business-to-consumer business. With over 13 million active customers, ABOUT YOU is one of the largest online retailers for fashion and lifestyle in Europe and the leading provider of a personalized shopping experience on smartphones. In the award-winning ABOUT YOU app and on aboutyou.com, customers find inspiration and a range of around 750,000 items from nearly 4,000 brands. The Group's business-to-business operations are largely handled by SCAYLE GmbH. SCAYLE offers a modern, cloud-based enterprise shop system that enables brands and retailers to scale their digital businesses quickly and flexibly, and adapt to growing customer needs. Around 300 online stores choose SCAYLE's Commerce technology under a license model, including leading brands and retailers such as Harrods, Manchester United, Deichmann, Fielmann, and FC Bayern. The newest subsidiary of the ABOUT YOU Group, SCAYLE Payments GmbH, complements the Group's portfolio of payment services. The payment service provider received the payment services license from the German Federal Financial Supervisory Authority (BaFin) in October 2024 and is currently being rolled out across various European markets. SCAYLE Payments enables the seamless integration of modern payment solutions and helps to scale customers' digital business models.

For further information, please visit: corporate.aboutyou.de/en.

Legal notice

Responsible for editorial content:

ABOUT YOU Holding AG

Domstrasse 10

20095 Hamburg Germany

E-mail: info@aboutyou.de

www.corporate.aboutyou.de

Local court: Amtsgericht Hamburg

Registration number: HRB 189825

Management Board: Tarek Müller, Hannes Wiese, Sebastian Betz

Chairman of the Supervisory Board: David Schröder

Industry
Retail & Ecommerce
Company Size
1,001-5,000 employees
Headquarters
Hamburg, DE
Year Founded
2014
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