Job Description

Who we are

Pacific Heights Veterinary Hospital is Hiring an Experienced Veterinary Receptionist!

Position Details

Role: Experienced Veterinary ReceptionistStatus: Full-TimeSalary: $21.60–$25.00 per hourSchedule: Flexible scheduling with four-day workweeks; no weekends, nights, on-call hours, or holiday shiftsRequirements: Previous veterinary reception or veterinary client service experience

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses.

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts.

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance.

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program.

Four-Day Workweeks, Great People, and Room to Be Yourself

Tired of hearing about work-life balance but never actually seeing it? Looking for a fresh environment where people can bring their authentic, funky selves to work every day? Excellent. Pacific Heights Veterinary Hospital may be exactly what you’re looking for.

We’re a well-established, newly renovated two-doctor practice looking for an experienced Veterinary Receptionist to join our fantastic team. We genuinely appreciate the different personalities, perspectives, and skills each person brings to our hospital—and we want you to bring yours.

Our Veterinary Receptionists are essential to the client and patient experience. You’ll be the friendly face, calm voice, and organized problem-solver helping pet owners navigate their visits while keeping communication flowing between clients and our medical team.

With flexible scheduling, four-day workweeks, regular lunch breaks, and no weekends, nights, on-call hours, or holiday shifts, we believe a rewarding veterinary career and a great life outside of work can absolutely coexist.

Why Our Veterinary Receptionists Love It Here

• Flexible scheduling with four-day workweeks
• No weekends, nights, on-call hours, or holiday shifts
• Regular lunch breaks
• A newly renovated, well-established two-doctor practice
• A supportive team that celebrates individuality and authenticity
• A workplace committed to compassionate, low-stress veterinary care
• Mentoring and support as you continue developing your career
• A team that believes excellent veterinary care and having fun at work are not mutually exclusive
• A fridge stocked with drinks and snacks
• Occasional coffee runs, ice cream parties, team meals, and yes—the occasional midday dance party

What Our Veterinary Receptionists Do

As a Veterinary Receptionist, you’ll help create a welcoming client experience while keeping communication, appointments, and the front desk running smoothly. You’ll:

• Welcome clients and patients with warmth, professionalism, and compassion
• Deliver exceptional customer service during every client interaction
• Answer and manage incoming phone calls, emails, and other client communications
• Schedule, confirm, and coordinate appointments efficiently
• Check clients and patients in and out of the hospital
• Maintain accurate and complete client and patient records
• Process payments and assist clients with invoices, estimates, and account questions
• Communicate appointment instructions, hospital updates, and follow-up information clearly and compassionately
• Coordinate communication between clients, veterinarians, technicians, and support team members
• Assist with prescription refill requests and other client needs according to hospital protocols
• Monitor appointment flow and help keep the hospital schedule running smoothly
• Maintain a clean, organized, and welcoming reception area
• Support clients through routine visits as well as stressful or emotional situations
• Take ownership of responsibilities and follow through to achieve positive outcomes
• Ask for help when you need it and readily offer help to your teammates
• Contribute to a positive environment built on teamwork and mutual respect

What You’ll Bring

We’re looking for an experienced veterinary client service professional who knows that great reception work takes organization, compassion, communication, and the ability to keep things moving when the lobby, phones, and schedule all get busy at once.

You’ll bring:

• Previous veterinary reception or veterinary client service experience
• A passion for pets, people, and exceptional customer service
• Strong verbal and written communication skills
• Excellent organization, time-management, and multitasking abilities
• The ability to remain calm, compassionate, and professional in a busy veterinary environment
• Confidence communicating with clients during both routine and emotionally challenging situations
• Strong attention to detail and commitment to accuracy
• A positive, supportive, team-first mindset
• Confidence taking ownership of tasks and responsibilities
• The ability to anticipate the needs of clients, veterinarians, technicians, and teammates
• A willingness to ask for help and support others when they need it
• Commitment to learning, professional growth, and continued skill development
• An appreciation that life is short, so you might as well smile while you still have teeth
• Your own unique awesomeness—we’re serious about that one

The Extras You’ll Actually Feel

Work-life balance should be something you experience, not just something you read about in a job ad. Our four-day workweeks and flexible scheduling give you more time for life outside the hospital, while regular lunch breaks help give you room to recharge during the workday.

Inside the hospital, we want people to feel comfortable being themselves. You’ll find a team that appreciates different personalities and strengths, along with a fully stocked snack fridge and the occasional coffee run, ice cream party, team meal, or midday dance party.

Most importantly, you’ll be part of a practice where your client service skills matter. You’ll have opportunities to keep learning, grow professionally, and make a meaningful difference for pets, their people, and your community.

Benefits You Can’t Beat

Benefit eligibility may vary based on full-time or part-time status. Benefits designated as full-time only are subject to eligibility requirements.

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

At Pacific Heights Veterinary Hospital, we know an exceptional veterinary experience starts long before a patient enters the exam room. Our Veterinary Receptionists play a vital role in helping clients feel welcomed, informed, and supported while keeping our hospital connected, organized, and running smoothly.

If you’re an experienced Veterinary Receptionist who loves people, loves pets, and wants to bring your skills—and your authentic, funky self—to a team that will appreciate both, we’d love to meet you.

Apply today and discover what your veterinary career can look like at Pacific Heights Veterinary Hospital!

Diversity, equity, inclusion, and belonging are core values at Pacific Heights Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by bringing different perspectives and ways of understanding and engaging with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, experience a true sense of belonging, and are empowered to reach their highest potential.