Job Description

Locations: Austin, Texas

Categories: Client Care

Req ID: 14980

Who we are

North Austin Animal Hospital is Hiring an Experienced Veterinary Receptionist!

Position Details

Role: Experienced Veterinary Receptionist

Status: Full-time

Salary: Competitive and based on experience

Schedule: 4 days per week with rotating Saturdays

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Ready to Help Us Build Something Special?

We’re building something special at North Austin Animal Hospital, and this is your chance to be part of it!

North Austin Animal Hospital is looking for an experienced, full-time Veterinary Receptionist who brings creative ideas, critical thinking skills, exceptional client service, and a desire to be their best.

We’re a well-established veterinary practice committed to exceptional patient care and outstanding customer service. But we’re more than a group of compassionate veterinary professionals—we’re a supportive team that believes we’re better together.

We value collaboration, cross-training, continued education, and helping every team member find a path for professional growth. If you’ve been looking for a veterinary hospital where your ideas are welcomed, your development is encouraged, and your coworkers genuinely support one another, North Austin Animal Hospital may be the place for you.

Why Our Veterinary Receptionists Love It Here

• Join a well-established veterinary practice committed to exceptional patient care
• Be part of a supportive team that believes in a “better together” philosophy
• Work in a culture built around compassion, collaboration, and mutual respect
• Bring your ideas and critical-thinking skills to a team that values your perspective
• Build meaningful relationships with clients and the people who love their pets
• Play an essential role in creating an exceptional client experience
• Receive cross-training to expand your knowledge and abilities
• Take advantage of continuing education and professional development opportunities
• Develop your knowledge of veterinary medicine and hospital operations
• Work alongside teammates who want to see one another succeed
• Find opportunities to build a meaningful growth path within veterinary medicine
• Work hard, laugh together, and enjoy being part of a team that takes its work seriously without taking itself too seriously

What Our Veterinary Receptionists Do

As a Veterinary Receptionist at North Austin Animal Hospital, you’ll be an essential connection between our clients and medical team. You’ll help keep communication flowing, schedules organized, and clients supported throughout their experience with our hospital.

• Welcome clients and patients with warmth, professionalism, and compassion
• Answer incoming phone calls and respond to client questions
• Schedule and coordinate veterinary appointments
• Check clients and patients in and out efficiently
• Communicate important information between clients and the medical team
• Maintain accurate client and patient information
• Process payments and assist with client transactions
• Help clients understand hospital services, recommendations, and next steps
• Recognize potentially urgent concerns and communicate them appropriately to the medical team
• Provide compassionate support during stressful or emotional situations
• Help maintain an organized, welcoming, and efficient reception area
• Balance multiple priorities while maintaining excellent client service
• Collaborate with veterinarians, technicians, assistants, and fellow reception team members
• Participate in cross-training and continued learning opportunities
• Take ownership of responsibilities and help identify ways to improve the client and team experience
• Jump in wherever needed to support clients, patients, and coworkers

What You’ll Bring

We’re looking for an established Veterinary Receptionist who combines exceptional client service with organization, critical thinking, professionalism, and a team-first attitude.

• Previous veterinary reception or veterinary client-service experience
• A genuine passion for pets and the people who love them
• Excellent verbal and written communication skills
• Strong customer-service and interpersonal skills
• Creative thinking and problem-solving abilities
• Strong organizational and multitasking skills
• Ability to prioritize effectively in a busy veterinary environment
• Confidence handling multiple conversations, requests, and responsibilities
• Ability to remain calm, compassionate, and professional during challenging situations
• Strong attention to detail and accuracy
• Dependability and a strong work ethic
• A willingness to take initiative and ownership of responsibilities
• Ability to work both independently and collaboratively
• An openness to cross-training and learning new skills
• A desire to continue growing professionally
• A positive attitude and willingness to support teammates
• A sense of humor—because life is short, and smiling makes the busy days better

The Extras You’ll Actually Feel

At North Austin Animal Hospital, we believe a great veterinary workplace is built by people who care about the work and one another.

Our “better together” philosophy means asking for help when you need it, offering help when someone else does, sharing ideas, learning from one another, and recognizing that every role contributes to the hospital’s success.

We’re committed to cross-training and education because we want our team members to have opportunities to discover what they’re great at and where they want their careers to go. You won’t simply be filling a seat at the front desk—you’ll be an important part of shaping the client experience and supporting the hospital as a whole.

Bring your passion for pets and veterinary care. Bring your ideas. Bring your personality. And yes, depending on how adventurous the cats are feeling, you may even occasionally find yourself witnessing a cat rodeo.

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you’re an experienced Veterinary Receptionist who loves helping people, thrives in a collaborative environment, and wants to bring your ideas and talents to a team that is building something special, we’d love to meet you.

Bring your passion, creativity, critical thinking, and personality. Apply today and see what “better together” looks like at North Austin Animal Hospital!

Diversity, equity, inclusion, and belonging are core values at North Austin Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by bringing different perspectives and ways of understanding and engaging with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, experience a true sense of belonging, and are empowered to reach their highest potential.