Pets at Home

Experienced Veterinary Receptionist

Pets at Home  •  Swansea, GB (Onsite)  •  4 hours ago
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Job Description

Be Part of Something New – Join Our Brand-New Team!

We are looking for a Veterinary Receptionist to join our brand-new practice in Port Talbot.

This is an exciting opportunity to become part of a friendly, hardworking team from the very beginning and play an important role in helping us build a practice that delivers exceptional care to both patients and clients.

About us

Our purpose-built, modern practice has been thoughtfully designed with both patients and colleagues in mind, featuring:

  • 4 consult rooms, including a shared X-ray room
  • Separate dog and cat waiting areas
  • Dedicated prep area and operating theatre
  • Dentistry suite
  • In-house lab, with digital X-ray and ultrasound planned
  • 8 cat kennels, 8 dog kennels, plus 2 walk-in kennels
  • Separate isolation ward
  • Spacious colleague area with shower facilities
  • Free parking and secure bike storage

We’ll also have the capacity to welcome visiting specialists, enabling us to keep more advanced care in-house.

Our Practice Owner, Rebecca, graduated from the Royal Veterinary College in 2014 and brings extensive experience from both private practice and a busy PDSA hospital. Rebecca also holds a Certificate in Small Animal Emergency and Critical Care, ensuring expert care for every patient.

Beyond veterinary work, Rebecca serves as an on-call firefighter, bringing exceptional teamwork, resilience, and community spirit to the practice.

The Role

As an experienced Veterinary Receptionist, you will be a key part of the client care team, helping to create a welcoming and professional experience for every client and patient who walks through our doors. We can offer both full or part time hours and this role will include 1 in 2 Saturday mornings.

Your responsibilities will include:

  • Providing exceptional customer service and building strong client relationships
  • Managing appointments, enquiries, and client communications
  • Supporting the veterinary team with day-to-day administrative tasks
  • Handling payments and maintaining accurate client records
  • Ensuring the smooth running of reception and front-of-house services
  • Working collaboratively with the wider practice team

About You

We are looking for someone who:

  • Has previous experience working within a veterinary reception or client care role
  • Is confident, organised, and able to manage a busy workload
  • Has excellent communication and customer service skills
  • Is compassionate and understands the importance of providing outstanding care
  • Enjoys working as part of a close-knit team and contributing to the growth of a new practice

Location

Situated in Baglan, Port Talbot, our practice offers the perfect balance of convenience and lifestyle:

  • Just 5 minutes from the M4 (J41/42)
  • 7-minute walk to Baglan train station
  • Bus stop directly outside the practice
  • Surrounded by local amenities, including cafés, shops, and restaurants
  • 2 miles from Aberavon Beach
  • 20 minutes from Swansea
  • Close to Margam Country Park, Afan Forest Park, and Kenfig Nature Reserve
  • Within easy reach of the Bannau Brycheiniog (Brecon Beacons) National Park

Perfect for enjoying the outdoors, weekend adventures, or a stroll along the coast!

Whether you enjoy hiking, cycling, water sports, or simply relaxing with a great coffee by the sea, this location truly has it all.

Interested?

As we establish the practice, you will have the opportunity to be part of an exciting journey, helping shape the culture and client experience from the very start.

If you are an experienced Veterinary Receptionist looking for a new challenge within a supportive and forward-thinking team, we would love to hear from you.

The closing date for applications will be Friday 28th August 2026.

Location SA12 8EB

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Pets at Home

About Pets at Home

Since 1991, when we were a wholesaler with a team of just 15, we’ve been focused on getting better every day. By putting pets before profit, working as a team and taking pride in everything we do, we’ve grown into a 451 store network with more than 8,913 colleagues working in our Stores, Grooming Salons, Distribution Centres and Support Office.

We are the UK’s leading pet specialist, providing pet owners with all their product needs, as well as our Vets for Pets practices and Grooming salons. We support our colleagues to work with pride and passion, to bring honesty and integrity to work every day, and to do it all with a sense of fun and fearlessness. We never shy away from having the important conversations and doing what we say we’ll do.

Our values and behaviours are practiced daily across the business and are what really makes us an enjoyable, exciting place to work. We're always striving to develop and reward our colleagues with an extensive in-house series of training programmes, wellbeing initiatives and a comprehensive benefits package. In 2018 we were delighted to be voted top 5 in the Great Place to Work UK’s Large category.

Our colleagues are central to the success of the business and are fully trained in pet care and dedicated to animal welfare. Pets are central to everything that we do and 93% of colleagues have their own pets too!

If you like the sound of life at Pets at Home, you can find out more on our dedicated careers site: https://www.petsathomejobs.com/

Industry
Retail & Ecommerce
Company Size
5,001-10,000 employees
Headquarters
Handforth, GB
Year Founded
1991
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