Job Description
Experienced Veterinary Receptionist
Department: Receptionists
Employment Type: Full Time
Location: Lewisville, North Carolina
Compensation: $12.00 - $18.00 / hour
Are you an experienced Veterinary Receptionist, Veterinary Client Service Representative (CSR), or Veterinary Customer Care Professional who thrives in a fast-paced veterinary environment and enjoys building meaningful relationships with pet owners?
Animal Hospital of Lewisville is seeking an experienced, compassionate, and highly organized Veterinary Receptionist to join our growing team. This position plays a critical role in creating an exceptional client experience while supporting the daily operations of our hospital.
We are seeking an individual with previous veterinary reception, veterinary customer service, or veterinary hospital experience who can confidently manage client interactions, appointment scheduling, patient records, and front-desk operations with professionalism, empathy, and efficiency.
The ideal candidate understands that veterinary reception is much more than answering phones—it is helping guide clients through some of the most important and emotional moments in their pets' lives.
At Animal Hospital of Lewisville, we believe exceptional veterinary medicine begins with exceptional client service.
Our reception team serves as the first and last impression of the hospital, helping create a welcoming, compassionate, and supportive experience for every client who walks through our doors.
We proudly serve pets and families throughout:
- Lewisville
- Clemmons
- Winston-Salem
- Pfafftown
- Mocksville
- Rural Hall
As a growing full-service small animal hospital, we are committed to fostering a positive workplace culture where team members feel supported, respected, and empowered to grow professionally.
What You'll Do
Client Experience & Customer Service
- Greet clients and patients with warmth, professionalism, and empathy
- Create positive first impressions and deliver exceptional customer service
- Assist clients during routine visits, urgent care appointments, and emotionally sensitive situations
- Answer questions regarding hospital services, policies, and patient care recommendations
- Support client retention through relationship-focused communication
Appointment Scheduling & Hospital Coordination
- Schedule and confirm appointments efficiently
- Manage multiple phone lines while maintaining professionalism and accuracy
- Coordinate appointment flow to support hospital efficiency
- Assist with patient check-in and check-out processes
- Maintain accurate client and patient records
Administrative & Financial Responsibilities
- Process payments and maintain accurate financial records
- Prepare estimates and explain billing information as directed
- Manage medical records and documentation
- Support prescription refill requests and client communications
- Assist with daily administrative tasks and hospital organization
Team Collaboration
- Partner closely with veterinarians, technicians, and assistants to support patient care
- Communicate effectively regarding schedule changes, client concerns, and patient needs
- Contribute to a positive, team-oriented culture
What We're Looking For
Required Qualifications
- Minimum 1+ year of veterinary reception or veterinary client service experience required
- Experience working in a veterinary hospital, animal hospital, emergency hospital, or specialty practice
- Strong customer service and communication skills
- Ability to multitask in a fast-paced environment
- Comfortable discussing estimates, invoices, and financial transactions
- Strong organizational and time-management skills
- Professional demeanor and positive attitude
Preferred Qualifications
- Experience with veterinary practice management software
- Experience scheduling appointments in a veterinary setting
- Knowledge of veterinary terminology
- Familiarity with preventive care recommendations and common veterinary services
- Experience supporting busy multi-doctor practices
What Makes You Successful
We're looking for someone who is:
- Compassionate and client-focused
- Calm and professional under pressure
- Highly organized and detail-oriented
- Comfortable multitasking in a busy veterinary environment
- An excellent communicator
- Dependable and team-oriented
- Passionate about helping people and their pets
Veterinary Services We Provide
Our team supports a wide variety of services, including:
- Wellness & Preventive Care
- Vaccinations
- Sick Patient Visits
- Veterinary Surgery
- Dental Procedures
- Digital Radiography (X-Ray)
- Ultrasound & Diagnostics
- Dermatology & Allergy Care
- Laser Therapy
- Urgent Care Services
Schedule & Work Environment
- Full-Time and Part-Time Opportunities Available
- Flexible scheduling options
- Rotating Saturdays shared fairly among the team
- Collaborative and supportive hospital culture
- Fast-paced, growing small animal practice
Physical Requirements & Work Environment
This position requires the ability to:
- Sit, stand, walk, bend, and move throughout the hospital during the workday
- Lift and carry up to 25 pounds as needed
- Use computers, phones, and office equipment for extended periods
- Communicate effectively with clients, team members, and vendors
- Manage multiple priorities while maintaining professionalism and accuracy
- Navigate a fast-paced veterinary environment with frequent interruptions
Work Environment
Team members should be comfortable working in an environment that may include exposure to:
- Animal dander, fur, saliva, urine, feces, and other bodily fluids
- Cleaning agents, disinfectants, and veterinary-specific chemicals
- Barking dogs, vocalizing animals, and other hospital-related noise
- Emotionally sensitive situations involving ill, injured, or end-of-life patients
- Fast-paced client interactions and changing daily priorities
Team members are expected to follow all hospital safety protocols and contribute to a safe, respectful, and professional work environment.
What We Offer
We believe great veterinary medicine starts with investing in great people.
- Competitive pay based on experience
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid Time Off (PTO)
- Paid holidays
- Employee pet care discounts
- Continuing Education and professional development opportunities
- Career growth and advancement opportunities
- Flexible scheduling
- Competitive hourly pay
- Flexible scheduling
- Employee pet care discounts
- Opportunities for future full-time growth, if desired
If you're an experienced veterinary receptionist who enjoys helping people, supporting quality veterinary medicine, and creating outstanding client experiences, we'd love to meet you.
Apply today to join the Animal Hospital of Lewisville team and continue building your career in veterinary medicine.
