Job Description

Experienced Veterinary Receptionist

Department: Receptionists

Employment Type: Full Time

Location: Lewisville, North Carolina

Animal Hospital of Lewisville is seeking an experienced Veterinary Receptionist / Client Service Representative (CSR) to join our fast-paced, team-oriented hospital.
This is not an entry-level opportunity We are looking for a professional who can confidently manage client interactions, support hospital flow, and deliver a high level of service in a busy veterinary or medical environment.
If you have prior experience in veterinary medicine, specialty/ER, or human healthcare front desk operations, and thrive in a role that requires multitasking, communication, and attention to detail, we encourage you to apply.
At Animal Hospital of Lewisville, we are committed to providing compassionate, high-quality veterinary care to pets and families in Lewisville and the surrounding communities.

Our team is supportive, collaborative, and focused on creating a positive, efficient, and professional experience for every client and patient.

🚨 What You’ll Do 🚨

• • Serve as the first point of contact for clients in person and over the phone
  • Deliver professional, efficient, and empathetic customer service
  • Guide clients through appointments, wait times, and treatment processes
  • Handle sensitive conversations with professionalism and care
• • Schedule appointments and manage a high-volume phone system
  • Verify patient records, vaccination status, and medical history
  • Process invoices, payments, and financial transactions accurately
  • Maintain organized and detailed electronic medical records
• • Communicate effectively with veterinarians and technical staff
  • Support patient flow for both scheduled and urgent appointments
  • Assist with prescription and product fulfillment as directed
  • Help maintain an efficient and organized front desk environment

What We're Looking For

This role requires individuals who are confident, organized, and experienced in a fast-paced setting.
Required:

• 1–2+ years of experience as a Veterinary Receptionist, Veterinary CSR, or medical front desk professional
• Proven ability to multitask in a high-volume environment
• Strong communication skills with a focus on client service and professionalism
• Experience with appointment scheduling, phone systems, and payment processing
• Ability to remain calm and efficient in busy or high-stress situations

Preferred:

• Experience in veterinary general practice, specialty, or ER settings
• Familiarity with veterinary software (e.g., Avimark, Cornerstone, ezyVet, etc.)
• Strong understanding of basic veterinary terminology and workflows

This position is best suited for candidates who:

• Have prior experience in veterinary or healthcare environments
• Can independently manage front desk responsibilities
• Are comfortable handling complex client interactions and busy workflows

• Full-time or part-time opportunities available
• Weekend availability required as needed
• Flexible scheduling based on hospital needs

What We Offer

• Competitive hourly pay, starting at $15/hr+ based on experience
• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid Time Off (PTO)
• Employee pet care discounts
• Ongoing training and career development

• Be part of a collaborative and supportive team
• Play a key role in client experience and hospital success
• Work in a fast-paced, engaging environment
• Build a long-term career in veterinary medicine

If you are an experienced Veterinary Receptionist or Client Service Representative ready to make an impact, we’d love to hear from you.