Job Description

Foley & Lardner LLP is a great place to work because of what we do and how we do it. Here, your unique perspectives, experiences, and abilities will be embraced and developed, so you can excel. Being a part of Foley means having the opportunities and resources necessary to gain experience, advance professional goals, and forge meaningful connections. It’s a place where you can build your career and enjoy professionally satisfying work. We have over 2,300 people who are #HappyatFoley, and we think you will be too.

Foley & Lardner LLP’s San Diego office is currently seeking an experienced Technology Analyst to join our team. The right candidate will act as an interface to staff and attorneys to provide real-time technology problem analysis and resolution. This senior-level role is responsible for delivering local network and telephone support, as well as providing critical equipment provisioning support for attorneys traveling internationally. This position will support the technology needs of both the San Diego and Tokyo offices and requires a high degree of autonomy, sound judgment, and the ability to work effectively with limited supervision. The Analyst will deliver excellent customer service and technical support by answering questions, providing instructions, resolving concerns, and applying advanced troubleshooting skills to complex technology issues. This individual will serve as a regional technology leader and a key resource for end users and colleagues.

Responsibilities

• Troubleshoot network connectivity, hardware, software, and mobile technology issues
• Perform routine maintenance and repair of PCs, printers, and peripherals
• Install software, hardware, and peripherals
• Use imaging technology for desktop upgrades
• Update service records and end-user tickets
• Document solutions in the technology knowledge base
• Move, add, and make changes to equipment
• Administer telephone and voicemail systems, including moves, adds, and changes
• Perform basic file server administration, including managing the local backup process
• Rack network servers and UPS units as required
• Set up audio visual equipment, including video conference and projector equipment
• Interface with third-party service providers and other departments, as required
• Assist users with remote connectivity and mobile devices
• Provide critical equipment provisioning and support for attorneys traveling internationally
• Support the technology needs of both the San Diego and Tokyo offices, coordinating effectively across locations and time zones as needed
• Operate independently with minimal supervision while managing priorities and responding to business-critical needs
• Act as a change agent and catalyst of enthusiasm to create positive energy among co-workers and peers
• Lead major projects, provide project status reports, manage project timelines, and deliver on-time project implementation
• Act as a senior resource for escalated technical issues
• Maintain a high level of professional conduct
• Take initiative to increase technical knowledge and obtain applicable certifications
• Demonstrate advanced technical skills

Qualifications

• High School Diploma or equivalent required; Associate’s or Bachelor’s Degree in Information Technology or related field preferred
• Minimum of four (4) years of technology support experience required
• Experience supporting multiple offices, remote users, or geographically dispersed teams preferred
• Technical certifications, such as HDI Desktop Support Technician, A+, Net+, Security+, or Microsoft Desktop Support Technician preferred
• Strong problem-solving skills and the ability to assess problems and identify potential resolutions
• Superior written and verbal business communication skills #LI-Onsite

Foley & Lardner LLP will consider qualified applicants with criminal histories in a manner consistent with California’s Fair Chance Act.

In support of transparency and equity in the workplace, Foley provides salary ranges for all positions. The figures below represent the full compensation range of this position. The actual offered amount will be between the range minimum and midpoint based on the following factors: education, experience, geographic market, and internal pay equity at Foley.San Diego - $77,300 to $108,200