SUBURBAN FORD of ROMEO

EXPERIENCED SERVICE ADVISOR – THIS IS NOT AN ENTRY-LEVEL ROLE

Suburban Ford of Romeo is looking for a battle-tested Service Advisor who thrives in a fast-paced, high-volume environment and knows how to turn service lanes into profit while keeping customers loyal for life.

WHAT YOU WILL OWN IN THIS ROLE

As a Service Advisor, you are the quarterback of the service drive. You will initiate automotive services and repairs by:

• Diagnosing vehicle performance concerns and service requests quickly and accurately
• Verifying warranty and service contract coverage without hesitation
• Developing clear, confident estimates for labor, parts, and materials
• Writing repair orders, securing approvals, and entering ROs into the service system
• Acting as the single point of contact between customer and technician—no dropped balls
• Ensuring technicians fully understand customer concerns and customers clearly understand recommended repairs
• Communicating additional services identified through inspections—professionally and persuasively
• Administering manufacturer warranty repairs correctly and efficiently
• Keeping customers informed on completion times, costs, and service specials
• Maintaining accurate customer records and protecting CSI at all times

This role demands confidence, urgency, and accountability.

WHAT WE EXPECT FROM YOU

• Previous Service Advisor experience (strongly preferred)
• Prior automotive technician experience is a major plus
• A team-first mentality with a relentless focus on customer satisfaction
• Solid mechanical understanding of modern vehicles
• Ability to communicate clearly, confidently, and consistently
• Valid driver’s license and acceptable driving record

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan2
• Lithia Learning Center
  

READY TO STEP UP?

Apply now on Indeed and take control of your career at Suburban Ford of Romeo